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Burlington, North Carolina, United States
Hybrid
JOB DESCRIPTION:
The Patient Service Specialist is an integral part of the patient experience and a key contributor to delivering high-quality customer service to our patients and visitors that is caring, consistent and reliable. The incumbent provides administrative support in the clinic setting to patients and families, members of the care team and administrative leaders to ensure the smooth operation of the medical office.
EDUCATION:
H.S. diploma or equivalent required; Coursework in administrative or medical sciences preferred.
EXPERIENCE:
Proven customer service experience required. Experience in a clinical and/or administrative setting preferred.
ADDITIONAL INFORMATION:
Ideal candidates will have previous experience with supporting a continuous care clinic (i.e weekly or biweekly therapies) that serves people with mental health conditions. Candidates with past experience and/or a desire to support a growing clinic with needs in intake and triage of patient referrals, active waitlist management, patient scheduling, and innovative clinic flow processes and procedures will be prioritized.
This is a hybrid position and some remote work, as well as at least two days on site in the clinic will be required in the position.
Other duties may also include and are not limited to:
- Managing consult requests and referrals for our inpatient consult services
- Maintaining records related to referrals and waitlists
- Completing prior authorizations and facilitating access to estimates for costs of care for patients
- Purchasing materials and supplies for department, sending and receiving faxes, mail, and other on-site responsibilities that facilitate clinic operations
- Creating orientation materials and process documents for the psychology training program and for staff
- Contributing to onboarding of new hires and trainees
