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Montréal, Québec, Canada
Hybrid
Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.
Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.
As a Patient Support Associate, your role will be to provide high-quality, empathetic support to our patients across Canada. Working alongside our Support and Operations team, you will help deliver a friendly, reliable and patient-focused experience in a fast-paced telehealth environment. This is a fantastic opportunity to meaningfully contribute to a knowledgeable, caring support team at the core of how we look after our patients in Canada.
Work Schedule: This position features a structured, non-traditional hybrid schedule:
In-Office: Monday through Wednesday
Days Off: Thursday and Friday
Remote (WFH): Saturday and Sunday
Play a key role in our frontline patient support function, serving as a trusted voice for our patients and helping deliver an exceptional experience in every interaction.
Respond to patient requests by email and chat with empathy, care, and accuracy, taking the time to understand each person's needs and building trust through clear, thoughtful communication.
Navigate a variety of customer service platforms and tools to deliver personalized support.
Become a subject matter expert on all Hims & Hers products and offerings, enabling you to guide patients with confidence.
Contribute to team goals and KPIs that reflect the quality of the patient experience and drive continuous improvement.
Work with CX leadership to improve the patient journey, advocating for the needs of our patients, identifying key touchpoints in patient interactions, and developing strategies to strengthen patient trust and satisfaction.
Minimum 1 year of experience in a customer-facing role
Native fluency in English, with strong written and verbal communication skills and the ability to convey information clearly and empathetically
Willingness to work non-standard hours, including weekends, evenings, and holidays
Self-motivated, with a demonstrated ability to take initiative and work independently when required
High degree of accuracy and attention to detail in all aspects of communication and documentation
Strong time management skills and the ability to prioritize tasks effectively in a fast-paced environment
Willingness to work in a team environment and promote company culture
Strong work ethic and a desire to make a difference in the Canadian healthcare system
Professional proficiency in French is preferred but not required
Competitive salary and compensation for full-time roles
Comprehensive benefits, including health and dental insurance
We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.
Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.
To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.