Payment Network / Solutions Executive
Department: Business Operations
Reporting to: Senior Payment Network & Solutions Manager
About CMC Markets:
CMC Markets is a global leader in CFD trading and share investing. Our vision is to provide the ultimate online trading experience so everyone can achieve their financial potential. Since our launch in London in 1989, we’ve expanded globally with offices across Europe and Asia Pacific. Over 1.2 million clients make 67 million trades with us every year, and we’re still growing.
Why you’ll love working at CMC Markets:
Growth: LinkedIn learning, internal opportunities, intensive training and support from the L&D team.
Team: You’ll work alongside a collaborative and diverse team with supportive Team Leader that all value an amazing workplace culture.
Social: We have our own in-house Culture Club that organises a bunch of activities such as: parties, dinners, networking events, sports etc.
ROLE AND RESPONSIBILITIES
This role sits within the Business Operations Department and reports to the Senior Payment Solutions & Network Manager in Singapore.
We are looking for a Payment Network & Solutions Executive who will assist with integration and day to day running of Payment services within CMC Markets Funded. The Payments Network & Solutions Executive will suit someone who understands Payment vendors and processing and must have knowledge of different payment methods. You know what constitutes a good service, understand risks and controls, are self-motivated and have a natural desire to want to improve existing processes. The person must be comfortable to challenge the status quo, offer solutions to problems and generate new ideas.
Core Responsibilities:
- Assist the Head of Payments Services with the selection, due diligence and onboarding of payment service providers, banks, electronic money institutions, wallet providers and payment technology partners.
- Assist the coordination with Legal, Procurement, Data Protection, Financial Crime, Risk and Information Security actions, maintaining clear trackers and ensuring questions, documents, approvals and outstanding points are followed through.
- Gather, review and maintain provider onboarding information, including company documents, KYC and KYB evidence, product descriptions, websites, funds-flow explanations, bank details, settlement requirements and operating procedures.
- Support the review of provider contracts and commercials, including fees, reserves, settlement cycles, chargebacks, termination rights, service levels and operational obligations, escalating material issues for decision or risk acceptance.
- Coordinate provider integrations with external PayMaxis team and payment-orchestration partners, covering MIDs, credentials, APIs, webhooks, payment methods, currencies, settlement accounts and configuration requirements.
- Prepare and carry out business and operational testing for deposits, payouts, refunds, reversals, settlement reporting, balance movements and exception handling before a service is placed into production.
- Create and maintain practical service documentation, including Confluence pages, Jira actions, process flows, operating procedures, control descriptions, test evidence, support contacts and escalation routes.
- Once services are established, monitor provider portals and reports to check available balances, pending settlements, reserves, failed transfers, outstanding amounts and other items requiring action.
- Reconcile provider transactions, settlements, fees and balances against bank accounts, internal ledgers and reconciliation reports, using approved AI-enabled and data-analysis tools to identify breaks, duplicates, missing items and unusual movements, with appropriate human review.
- Investigate and help resolve payment queries, unmatched transactions, duplicated charges, delayed settlements, rejected payments, provider discrepancies and internal operational questions.
- Support the controlled movement of fiat funds between approved CMC bank, EMI and PSP accounts, and approved crypto or stablecoin funds between corporate wallets and settlement accounts, in line with documented approvals, limits and dual-control requirements.
- Maintain settlement calendars, cut-off times, minimum balance requirements, liquidity or float needs and funding actions so that payment services remain operational and client payments are not unnecessarily disrupted.
- Review provider charges, foreign-exchange costs, settlement deductions, reserves, refunds and chargebacks to confirm that amounts applied are understood, supported and consistent with agreed terms.
- Assist with provider incidents, service changes and production issues, coordinating updates, evidence, root-cause analysis and remediation actions across providers and internal teams.
- Maintain an accurate view of payment-method availability, country coverage, restrictions, settlement currencies, limits and provider status, and ensure operational teams are informed of relevant changes.
- Produce clear management information covering balances, volumes, values, settlement ageing, reconciliation breaks, fees, incidents, operational workload and provider performance.
- Maintain an appropriate understanding of AML, KYC, sanctions, CASS or equivalent client-money requirements, data protection, PCI DSS, card-scheme rules and CMC regional obligations, while protecting confidential information and completing all required training.
KEY SKILLS AND EXPERIENCE
- Minimum 2 years’ experience in payments, banking, fintech, treasury operations, reconciliation or payment-provider operations.
- Practical experience supporting PSP, bank or payment-method onboarding, including document collection, due diligence, implementation actions and provider follow-up.
- Good understanding of payment settlement, provider balances, reconciliations, fees, reserves, refunds, chargebacks and exception management.
- Experience reviewing commercial or contractual documents and translating obligations into clear actions, controls and operating procedures.
- Comfortable working with payment data, spreadsheets, reporting tools and approved AI-enabled tools to investigate transactions and support reconciliations.
- Strong attention to detail and confidence handling controlled movement of fiat funds and, where relevant, approved crypto or stablecoin settlement funds.
- Good technical awareness of payment integrations, including APIs, webhooks, payment credentials, provider portals, transaction reports and test environments.
- Clear written and verbal communication, strong organisation and the ability to manage multiple provider, legal, operational and technical actions at the same time.
KEY OBJECTIVES/KPIS
- Payment-provider onboarding, legal and implementation actions completed accurately and within agreed timelines.
- Provider balances, settlements and reconciliation breaks reviewed promptly, with aged or material exceptions escalated and resolved.
- Fiat and approved digital-asset fund movements completed accurately, securely and in accordance with approval and dual-control requirements.
- Payment and provider queries investigated and resolved within agreed service expectations, with clear records and ownership.
- Provider fees, deductions, reserves and invoices checked against agreed terms and discrepancies raised promptly.
- Service documentation, controls, test evidence and operational handovers maintained to a complete and usable standard.
COMPETENCIES
- Attention to detail and control awareness
- Organisation, prioritisation and follow-through
- Problem solving and analytical thinking
- Decision support and sound judgement
- Commercial and operational awareness
- Resilience, adaptability and drive
- Communication and stakeholder management
- All employees are expected to deliver against these core competencies as a minimum standard for satisfactory performance. Where relevant, these competencies will form the basis of your probation review along with any additional objectives which may be set.
CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and can do their best work. We don’t just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone.
The Company reserves the right to review, alter and amend job descriptions from time to time in line with business requirements.
