Payroll Commission Specialist

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Payroll Commission Specialist is responsible for the accurate calculation, validation, and processing of commission and override payments for originating employees. This role serves as a key point of contact for commission-related employee inquiries and ensures payments are administered in accordance with executed compensation agreements, regulatory requirements, payroll calendars, and loan data.

Job Responsibilities:

• Supports end-to-end commission and override processing within Payroll, ensuring accuracy and timeliness of all payouts.
• Calculate and/or validate commission payments using loan data from the Loan Origination System (LOS) and applicable compensation agreements.
• Ensure compliance with loan officer compensation regulations, including Reg Z, and internal compensation policies.
• Serve as a primary point of contact for employee commission inquiries; investigate, explain, and resolve questions in a clear, professional, and timely manner.
• Review and audit commission calculations, including tiered, retroactive, non-retroactive, shared, and adjusted payouts.
• Identify discrepancies related to loan data, compensation plans, or employee setup and coordinate resolution with Legal, Operations, Compliance, or HR as needed.
• Process commission adjustments, corrections, draw activity, and recaptures in accordance with policy.
• Maintain accurate documentation and audit trails supporting commission calculations and employee communications.
• Prepare commission-related reports and support internal or external audits.
• Perform other duties as assigned.

Qualifications and Skills:

• Associate’s degree or equivalent education and experience.
• 2+ years of payroll, commission processing, or mortgage operations experience, preferred.
• Hands-on experience with Workday Payroll, Encompass or nCino Incentive Compensation, preferred.
• FPC or CPP Designation, preferred.
• Excellent analytical and problem-solving skills with high attention to detail.
• Skill in prioritizing tasks, effective multitasking, and working efficiently under pressure with frequent interruptions.
• Demonstrated skill in working effectively in a high-volume environment with frequently changing priorities while maintaining flexibility, adaptability, and accuracy.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Excel (pivot tables, VLOOKUPs, etc.).

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.