PC Network Support Technician 2/3 - Secret

At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and secure technological solutions to enable strategic objectives. We’re looking for innovators who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours by expanding your personal network and developing skills, whether you are new to the field or an industry thought leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career.

The Northrop Grumman CIDO Classified Solutions team is seeking a PC Network Support Technician  to support information system lifecycle activities. The selected candidate will be required to work on-site, full-time at our Melbourne, FL location.

Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply, only if they are willing to work on-site.

The responsibilities of this role include, but are not limited to, the following:

• Exhibits good communication skills, an energetic approach, and patience with customers.

• Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.

• Under supervision, performs the following tasks as assigned.

• Creates and manages tickets for all support incidents, reviewing trouble ticket queue, ensuring timely updates, accurate documentation, and compliance to resolve tickets within established guidelines.

• Performs relocation of workstations and associated equipment for individual users or teams between campus buildings, installing and configuring equipment so operations resume with minimal disruption.

• Provide basic diagnostics, identified, isolates and analyzes problems utilizing historical records.

• Resolves technical problems and answers queries by telephone, in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.

• Uses Active Directory or similar tools to create and unlock user/computer account, perform password resets, following all security policies and procedures

• Assist with paperwork and tasks to meet security requirements, adhering to all security regulations for installing, maintaining, and retiring PCs as related to hardware/software, and collaborates with Security to resolve classified data spillage incidents.

• Maintains accurate inventory records in the asset tracking system for all hardware assets (PCs, monitors, phones, peripherals, etc.) and updates status whenever equipment is deployed, moved, repaired, or retired.

• Possess a technical understanding of service desk and IT Operations fundamentals

• Participates in new installations, testing and special projects as needed.

• Spend significant portions of the day away from the desk supporting users and moving equipment.

• Raises issues that require senior level attention or involvement.

• Lifts and moves equipment up to 50 pounds.

This position may filled at a higher level based on the qualifications listed below.

Basic Qualifications for Level 2: 

• High School diploma (or equivalent) and 2 years of relevant experience; OR an Associate’s degree and 0 years of relevant experience is required

• Must have a Security+ certification or greater

• Candidates must have a current DOD Secret level security clearance (at a minimum) in order to be considered 

• Candidates must have the ability to obtain, and maintain, access to Special Programs as a condition of continued employment

• Knowledge of Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods

Basic Qualifications for Level 3: 

• High School diploma (or equivalent) and 4 years of relevant experience; OR an Associates degree and 2 years of relevant experience; OR a Bachelor’s degree and 0 years of relevant experience is required

• Must have a Security+ certification or greater

• Candidates must have a current DOD Secret level security clearance (at a minimum) in order to be considered 

• Candidates must have the ability to obtain, and maintain, access to Special Programs as a condition of continued employment

• Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods

Preferred Qualifications:

• Associate’s degree

• 3 years of experience with IT related hardware in a classified environment

• Active Top Secret, SCI, SAP/SAR access, or Polygraph

• Current HW and/or SW Vendor Certifications

• Proficiency in remote administration and troubleshooting of desktop PCs, via SCCM or PowerShell

• Experience supporting a VMWare VDI (Virtual Desktop Infrastructure) with thin clients

• Experience with Active Directory, configuring user and computer accounts

• Operating System Cross-platform awareness ((i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.)

• Knowledge of supporting a VMWare VDI (Virtual Desktop Infrastructure)

• Familiarity with ticketing systems (ServiceNow, JIRA)

We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. At Northrop Grumman, we are on the cutting edge of innovation. Our diverse portfolio of programs means there are endless paths to cultivate your career. We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program. Come join us!