People Operations Coordinator (Benefits & Leave)

Accountabilities:

• Own end-to-end administration of U.S. and global benefits, including health, dental, vision, life, and voluntary plans across the U.S., UK, Canada, and EOR-supported markets, from new-hire enrollment through termination.
• Maintain accurate and timely benefits information within the HRIS and ensure enrollment and eligibility data remains consistent across relevant systems and payroll processes.
• Serve as the primary point of contact for employee benefits questions, helping employees understand plan options, resolve issues, and navigate their benefits effectively.
• Manage relationships with benefits providers, including billing accuracy, contract compliance, issue resolution, and service quality.
• Manage leave processes for U.S. and international employees, including administration of the leave management system and hands-on guidance throughout statutory, state, and FMLA leave, as well as short- and long-term disability.
• Lead the annual open enrollment process from planning and administration through employee communications, education, and presentations designed to improve benefits understanding and utilization.
• Create clear, engaging learning materials and resources that help employees understand and make effective use of their benefits.
• Partner with Finance and payroll to strengthen HRIS processes, conduct regular benefits data audits, and maintain accurate and compliant leave and enrollment information across U.S. and international payroll.
• Contribute to broader People Operations initiatives related to employee engagement, retention, and development, ensuring benefits are integrated into wider people strategies.
• Help develop and improve scalable benefits and leave processes as the organization expands across markets.

Requirements:

• Hands-on experience administering multiple employee benefit plans, with strong U.S. benefits experience as a foundation and exposure to global benefits.
• Direct experience managing state-level parental leave, FMLA, or Paid Family Leave (PFL) documentation and supporting employees throughout leave processes.
• Experience working with an HRIS; experience with Rippling is preferred.
• Strong employee-facing communication skills, with the confidence and approachability to serve as a trusted resource for benefits and leave questions.
• Mature, empathetic, and discreet approach to handling sensitive employee and leave-related conversations.
• Strong attention to detail and ability to maintain accurate benefits, enrollment, and leave data.
• Ability to manage multiple priorities independently while collaborating effectively with cross-functional partners.
• Experience working across multiple countries and knowledge of statutory leave requirements in the UK, Australia, and Canada are valued.
• Experience managing benefits through acquisitions, including COBRA scenarios, is a plus.
• EOR experience or specific knowledge of Quebec benefits is a plus.
• Must be authorized to work in the United States without employer sponsorship; this role is not eligible for sponsorship.

Benefits:

• Remote position based in the United States.
• On-target earnings of $75,000–$95,000, with final compensation determined by experience, skills, and interview performance.
• Opportunity to own and shape a specialized People Operations function as it scales globally.
• Exposure to U.S. and international benefits, leave programs, HRIS administration, and EOR-supported markets.
• Opportunity to develop deep subject-matter expertise in benefits and leave administration.
• Meaningful involvement in employee engagement, retention, development, and broader People Operations initiatives.
• Collaborative, globally distributed working environment.
• Opportunity to build scalable processes and directly influence the employee experience.