People Operations Partner

Scopely is hiring a People Operations Partner to work on a hybrid basis from our Mexico City hub.

The People Operations Partner makes the employee experience run smoothly for our North America employees. You’ll bring operational expertise and a continuous improvement mindset to onboarding, local benefits, global mobility, and everything between. You care about getting the details right, and you’re always looking for a simpler, faster, better way to do things. Compliance is part of how we work, and your focus is delivering accurate, thoughtful, people-first service.

What You’ll Do

Employee Experience and Lifecycle Management

• Own onboarding for new hires and deliver People Operations new hire orientations that make a strong first impression.
• Confirm all new hires have the legal right to work and have completed required documentation before day one.
• Maintain accurate and up-to-date employee records.
• Support internal and external audits by ensuring employee documentation is completed.
• Conduct employment verifications.
• Partner with the People Business Partner (PBP) org and Legal on offboarding to make the exit experience smooth and respectful.
• Act as a trusted advisor to PBPs, managers, and employees, offering clear guidance on local requirements and processes.

Continuous Improvement and Process Excellence

• Drive ongoing improvements to People Operations processes, reducing manual work, errors, and turnaround time.
• Generate and analyze JIRA and People Analytics metrics to spot trends, inform decisions, and improve productivity, including through the use of AI.
• Create and maintain SOPs for core People processes, with clear roles and responsibilities.
• Collaborate with Legal, IT, and HR Tech to refine HR systems and keep them efficient and aligned with data privacy requirements.

Local Benefits Support

• Support employee and manager questions on local benefits, providing timely and accurate answers.
• Partner with local brokers in Mexico City to administer benefits, resolve issues, and support open enrollment and renewals.
• Identify recurring questions and gaps, and turn them into clearer communications, FAQs, and improved processes.

Global Mobility Support

• Support Global Mobility cases from start to finish, coordinating with the Global Mobility team, Legal, and external providers.
• Coordinate with vendors on relocation services and travel visa support, keeping timelines, costs, and deliverables on track.
• Keep employees informed at each step, so they know what to expect and who to contact.

Accuracy, Data Integrity and Compliance

• Ensure HR processes align with local labor laws and global standards, and flag potential issues early.
• Maintain accurate new hire data and perform quarterly audits.
• Prepare and submit required compliance reports to government agencies on time and accurately.
• Serve as a subject matter expert on employment regulations, supporting audits and legal reviews as needed.

Policy Development and Communication

• Partner with Employee Relations to develop and implement HR policies that reflect our culture and meet legal requirements.
• Communicate policy updates clearly to employees and leadership.

Make sure policies and procedures are easy to find for employees and the People Team.

People Operating System

• Collaborate across teams to maintain a People operating system that supports the business and creates a seamless experience for employees.

What You Bring

• 4+ years of experience in People Operations, HR operations, or HR administration, ideally in a fast-paced, global environment supporting multiple countries.
• Working knowledge of Mexican employment law and HR compliance requirements (IMSS, INFONAVIT, SAT, STPS), with the ability to apply it in practice and learn U.S. and Canadian requirements.
• A track record of improving processes, whether by streamlining workflows, building templates and SOPs, or using data to find and fix gaps.
• Exceptional attention to detail and a commitment to accuracy in employee data, documentation, and reporting.
• A service mindset: you communicate clearly and empathetically, and take ownership of making things easy for employees and managers.
• Experience with an HRIS (Workday preferred) and a ticketing tool (JIRA preferred). Comfort with reporting and metrics.
• Demonstrated experience, operating or improving agentic AI workflows in a business setting. You must be able to design safe workflows, define the agent's steps, place human approvals at appropriate points, safeguard sensitive data, validate outputs, handle failures, document the workflow and measure accuracy and business impact.
• Strong project management skills and the ability to prioritize across multiple workstreams.
• Fluent in English and Spanish, written and verbal.

Nice to Have

• • Familiarity with U.S. and Canadian employment practices is a huge plus.
  • Experience administering local benefits and working directly with brokers or carriers.
  • Experience supporting global mobility, immigration, or relocation processes, including managing external vendors.
  • Experience with employee data privacy requirements (e.g., LFPDPPP, GDPR).
  • HR certification or a degree in HR, business, law, or a related field.

Please ensure that the résumé/CV you attach is written in English.