People Services Advisor, North America

About the Role:

• Experienced HR Advisor in large and complex organization supporting US and Canada

• Administrative and Clerical responsibilities, including providing satisfactory and accurate updates/answers/resolutions to employees’ inquiries and concerns 

• Responsible for providing Shared Services Tier 1 and 2 level support and inquiry triaging

• Knowledge and expertise of all HR matters across the entire employee life cycle, from hire through retire and across a complex business

• Respond to questions regarding standard HR procedures and practices to support Managers and Employees across all supported systems

• Provide high-level customer service to all internal and external clients across all levels and business lines, including but not limited to answering phone calls, chat, and email inquiries within required SLA.

• Collaborate and liaise with various stakeholders and HR Centers of Excellence, to support COE work within Tier 1 and 2.

• Effectively manage workload within HR ticketing system

• Meet standard Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)

• Communicate successfully using multiple types of technology – email, phone, messaging, etc.

• Maintain direct ownership of tasks/projects

• Full ownership of I-9 process and Unemployment Claims

• Experience with Workday, ServiceNow, ADP, JDE, and Kronos, Equifax preferred.
   

About You:

• Bachelor’s degree with at least 2 years of experience in HR Shared Services or a related Global HR function.

• Demonstrates self-direction and ability to work under minimal supervision.

• Minimum of 3 years’ experience in HR operations, employee relations, or related functions

• Amenable to work at night, and during Philippine holidays.