Job Summary: The Public Area Attendant ensures the cleanliness and upkeep of all public areas, including restrooms, elevators, and lobbies, to maintain high-quality standards. This role supports guest services by responding to requests and performing additional cleaning tasks to exceed guest expectations.   

Essential Functions and Duties: 

Public Area:

• Maintain cleanliness in all public areas of the hotel, including restrooms, lobbies, and elevators, to meet high standards of quality. 

• Respond to guest requests for items such as rollaway beds, refrigerators, and other amenities, and assist with turndown service when needed. 

• Clean back-of-house areas and provide assistance to hotel staff, such as vacuuming offices and checking room status. 

• Maintain inventory levels for public areas, such as towels for the fitness center and pool, and notify the supervisor when supplies are low. 

• Consistently monitor public areas to ensure a high level of cleanliness is maintained throughout the hotel. 

• Perform additional cleaning projects as directed by the supervisor, such as carpet or tile and grout cleaning. 

• Follow brand standards and ensure all duties are performed to meet or exceed guest expectations.  

Room Attendant:

• Clean guest rooms, hallways, lobbies, lounges, restrooms, corridors, and other work areas according to health and cleanliness standards. 

• Vacuum carpets, clean upholstered furniture, and draperies using approved cleaning equipment. 

• Empty trash, clean wastebaskets, and transport trash to disposal areas. 

• Dust and polish furniture, fixtures, and equipment to maintain cleanliness. 

• Replenish guest supplies, including linens, towels, toiletries, and other room amenities. 

• Keep housekeeping carts and storage areas well-stocked, clean, and organized. 

• Use only hotel-approved cleaning chemicals and follow all safety protocols. 

• Sort and organize clean linens, storing them properly in designated areas. 

• Wash windows, walls, ceilings, and woodwork, waxing and polishing as needed. 

• Disinfect equipment and surfaces using germicides and other sterilizing agents. 

• Follow hotel protocols to protect guest property, and report any found items or damages to supervisors. 

• Maintain the ability to clean a designated number of guest rooms per day according to hotel standards. 

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. 

Required Experience, Education, and Skills: 

• One+ month of related experience preferred  

• Strong attention to detail, with the ability to complete tasks with speed and accuracy. 

• Ability to work independently with minimal supervision. 

Work Environment: 

• Requires standing, walking, bending, and stooping for extended periods, up to 8 hours a day. 

• Must be able to lift, push, or pull loads weighing up to 30 lbs. 

• Flexible schedule, including availability for weekends, evenings, and holidays, based on hotel needs. 

• Primarily indoor work in guest rooms, hallways, and public areas, with exposure to cleaning chemicals. 
• Ability to follow safety guidelines and hotel cleaning standards. 

Other Duties:  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.