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Position Summary:
This position is responsible for creating a fun-filled and exciting gaming experience for our guests while ensuring the security of the Poker tables and all related equipment in their assigned pit area according to department policies and procedures.
Primary Duties and Responsibilities: includes but not limited to:
- Responsible for ensuring the security of the Poker tables and all related equipment in their assigned pit area according to department policies and procedures
- Assists with the training, scheduling, counseling and supervision of the Poker staff
- Ensures the security of the Poker tables and all related equipment and keeps clear lines of communication with the Surveillance Department
- Enforces Internal Controls and Commission regulations
- Improves the skills of the staff through direct involvement, training, counseling and evaluation of their daily performance
- Services guests and employees and handles related issues with composure and professionalism
- Greets guests with a smile and friendly welcome and promotes superior guest service
Secondary Duties and Responsibilities:
- Ensures the accuracy and integrity of the Player Rating System
- Keeps abreast of all special events, entertainment and employee activities throughout the property
- Provides superior guest service
Minimum Education and Qualifications:
- High School Diploma or equivalent
- Two years of combined supervisory experience in Poker or previous Poker Pit Manager experience in a high volume, complex casino environment
- Must be able to read, write and communication effectively in English
Competencies: Incumbent will master the following competencies while in this position:
- Excellent written and verbal communication skills
- Excellent organizational and multi-tasking skills and the ability to delegate tasks
- Ability to efficiently maintain and supervise multiple games
- Knowledgeable of all department policies, procedures, rules and regulations pertaining to the game
Training Requirements:
- Must attend all appropriate Human Resources Supervisor Training classes
- Fully understands all Poker rules in The Poker Rule Book and Poker Policy and Procedure Manuel
- Fully understands all gaming rules and regulations
- Required to attend annual CTR/SARC training and refresher courses
- Knowledge of Ascent, EmpowerTime and Manager Self Service systems
Physical Demands and Work Environment:
- Must be able to bend, stand and stretch for long periods of time
- Must be able to work in a casino environment with smoke, low lighting and loud music and noises
- Must be able to work in a fast paced environment with frequent interruptions
- Must be able to work various shifts and flexible hours
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.
Work Shift:
Regular
Knock, knock. Hear that sound? That's opportunity!
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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
