Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook
What you will have an opportunity to do:
The Pool Manager (Food and Beverage) supports the senior Pool leadership team in overseeing the daily operations of Paradise Pool, Saguaro Pool, and associated food and beverage services, cabanas, and guest experiences. This position provides hands-on operational leadership, supervises team members, maintains luxury service standards, and supports financial performance, labor management, and guest satisfaction. The Pool Manager is also responsible for coordinating pool attendant services across the resort, ensuring designated pools are consistently maintained with clean towels, drinking water, and necessary guest amenities.
ESSENTIAL FUNCTIONS
- Lead, organize, plan and direct all restaurant employees in a style that is acceptable to the Hotel's management philosophy.
- Ensure proper staffing levels are maintained during hours of operation and that labor standards are met.
- Hire and train team members.
- Ensure proper training procedures according to hotel policies and specific needs of the restaurant, bar and pool areas.
- Work closely with Food and Beverage Management in planning activations and setting cabana pricing for the pools well in advance. Be involved with marketing and promotions.
- Ensure the highest level of service and emphasize importance of local and hotel guests. Track the above and keeping records of guest information to ensure proper guest recognition at all times.
- Oversee daily operations at Paradise and Saguaro Pools, including opening and closing procedures, service readiness, cabana operations, guest seating, and coordination between food and beverage and pool attendant teams.
- Coordinate pool attendant coverage across all resort pools, ensuring clean towels, drinking water, and guest amenities are consistently stocked and replenished.
- Maintain a visible and active presence throughout pool operations, supporting team members, engaging with guests, and proactively addressing service challenges.
- Ensure pool decks, cabanas, furniture, service stations, and guest-facing areas are clean, organized, properly maintained, and prepared for daily operations
- Oversee assigned inventory, purchasing, and supply controls for food and beverage operations, towels, pool amenities, and other departmental supplies.
- Complete assigned administrative responsibilities, including scheduling, payroll review, tip reporting, inventory, purchasing, shift reports, and departmental communication.
- Lead, coach, and develop Pool Supervisors and hourly team members, reinforcing accountability, teamwork, and consistent execution of departmental standards.
- Conduct regular preshifts, communicate daily operational priorities, and ensure employees understand service expectations, promotions, and guest experience standards.
- Ensure uniform standards, cleanliness and proper care of all supplies and equipment, along with a high standard of food and beverage quality and consistency.
- This position requires extended periods of standing and walking in an outdoor resort environment, including exposure to high temperatures and direct sunlight. The Pool Manager must be available to work extended shifts, weekends, holidays, and peak business periods while maintaining an active leadership presence throughout assigned pool operations.
- Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency. Lead by example by ensuring that subordinate Associates receive the appropriate or required safety- and security-related training, and strictly enforce safety- and security-related procedures within the department.
- Provide operational and management support to other food and beverage outlets throughout the resort as needed, including covering management shifts, assisting during peak business periods, and supporting departmental staffing needs as directed by Food and Beverage leadership.
#ZR80
What are we looking for?
EDUCATION
- High school diploma or equivalent
- At least two (2) years of college education, preferred.
EXPERIENCE
- At least two (2) years of food and beverage leadership experience, required
- Prior management experience, preferred
- Luxury hotel experience, preferred
- Experience in a pool operation, preferred
LICENSES OR CERTIFICATES
- Food Handlers Card
- CPR and First Aid Certification
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
