The Pool Server is responsible for selling & serving food & beverages using their knowledge, hospitality, and service skills. Must be pleasant, conscientious, and professional with excellent knowledge of food & alcoholic beverage selections. Must be able to operate effectively as part of a team, communicate clearly, ensure smooth service operations, and provide quality service.
DUTIES & RESPONSIBILITIES:
- Provide a strong sense of welcome; greet all guests in a genuinely friendly, warm manner, using guests’ names when possible.
- Seat guests using the rotation sheet when the Host Person and Manager, or Supervisor are busy.
- Be thoroughly familiar with all menu items, ingredients, specials, beverages, etc.
- Take guests' orders, using upselling and suggestive selling.
- Complete station set-up, breakdown, and side work.
- Constantly check tables and side stands during the shift.
- Ensure service to all guests follows established standards, is consistent, efficient, and courteous.
- Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
REQUIRED SKILLS & EXPERIENCE:
- Ability to provide friendly, efficient, and courteous service to guests.
- Ability to access, input, and retrieve information on the computer system. Ability to memorize menus.
- Ability to handle the stress inherent in interacting with co-employees and resolving guests' problems.
- Ability to work under pressure, be organized, self-motivated, and work well with others. Strong positive attitude and ability to initiate light conversation with guests.
- Knowledge of hotel property and operating hours of each guest service area. Basic knowledge of Charleston and the surrounding areas.
- Ability to provide legible communication.
- Ability to complete work in a timely, accurate, and thorough manner.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:
- Must be able to lift equipment, supplies, etc., of at least 30 pounds.
- Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
- The role may require extended periods on your feet, especially during peak hotel hours or events.
- Clear vision is important for reading reports, analyzing data, and overseeing (enter department) activities.
- Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
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BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.
