Practice Acceleration Manager

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position is based in the Firm’s global operations center in Tampa, Florida.

General Description:

The Practice Acceleration Manager will work at the intersection of law and technology to improve legal service delivery, efficiency, and profitability through smart workflows, practical and responsible use of legal tech, including AI, and process enhancements. This role combines expertise in law, technology, business analysis, and process improvement to advise and execute innovation initiatives within assigned practice areas, and drive adoption of these initiatives through effective change management. Acting as a liaison between the KM Team and assigned practice group(s), you will leverage an in-depth understanding of assigned practice group legal workflows and practice-specific considerations to identify opportunities for innovation that promote client value, and design and implement tech-enabled solutions that improve the efficiency, quality, and sophistication of their practices.

Key Responsibilities and Essential Job Functions:

Operational Excellence and Practice Support

• Serve as a strategic advisor and thought partner to attorneys and legal professionals, with a focus on supporting attorneys by assessing practice needs, identifying workflow and technology pain points, and recommending innovative, practical solutions.
• Apply practical experience and/or subject-matter familiarity with legal work to inform solution design, training, and attorney support.
• Apply demonstrated familiarity with AI‑enabled legal tools and workflows, including appropriate use cases, limitations, and quality controls, and ability to support responsible adoption aligned with Firm policies and client requirements.
• Spearhead ongoing awareness and adoption of KM tools and practices including development of training materials and timely and practical hands-on training and guidance to attorneys and legal professionals.
• Serve as a subject matter expert to connect colleagues with the relevant information, resources, work product and/or other colleagues in response to requests for information.

• Support and collaborate with peers to promote and support KM initiatives and exchange best practices.

• Display high level of professionalism and customer service/support.
• Regularly represent the KM Team in meetings and presentations.
• Communicate complex technical concepts in a clear, accessible manner to legal professionals and clients.
• Promote and encourage use of the Firm’s Knowledge Bank within assigned practice groups, and maintain and continuously update content within the system.
• Assist with precedent resource requests and knowledge maintenance.
• Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law. 
• Special projects and any other duties as assigned or required.

Solution Development & Implementation

• Ongoing support for and deep familiarity with KM resources and solutions in order to provide planned, ad hoc and just-in-time training and serve as a resource for troubleshooting and enhancements.
• Help evaluate and assess legal tech for potential applicability and effectiveness in legal practice and processes.
• Support design and development of legal tech solutions, including conducting technology pilots and proofs of concept and assisting with usability and accessibility testing.
• Support rollout and change management efforts to ensure successful technology adoption within practice groups.

• Gather and prioritize solution requirements from attorneys and legal professionals.
• Monitor legal tech trends and advise colleagues on emerging tools and best practices, fostering a culture of knowledge sharing.

Project Management & Reporting

• Support multiple projects simultaneously, ensuring timely delivery and high-quality outcomes.
• Regularly track usage, adoption, and performance metrics of solutions/sites to evaluate impact and guide improvements.
• Prepare reports and presentations for KM and firm leadership.
  

Required Qualifications & Education:

• Bachelor’s Degree required. J.D. preferred.
• At least 5 years of experience in the legal industry.
  

Physical Requirements:

• Ability to sit or stand for extended periods of time.
• Moderate or advanced keyboard usage.

Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

Below are the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.

Applicants who are interested in applying for a position and require an accommodation during the process should contact ApplicantAccommodations@hklaw.com.

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies.