About Bluebird Kids Health
Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and team.
Position Description
Bluebird Kids Health is seeking a highly motivated and experienced practice supervisor with a patient and family-first mindset to oversee the day-to-day operations in Orlando, FL. As the Practice Supervisor, you will manage a range of operational and clinical responsibilities to maintain seamless clinic operations. This includes overseeing administrative and clinical staff, coordinating patient care, ensuring compliance with healthcare regulations, supporting site-specific growth initiatives, and upholding the highest standards of patient satisfaction. The ideal candidate will have proven leadership abilities, an in-depth understanding of healthcare administration, and a deep commitment to delivering exceptional care.
What You’ll Do
Administrative & Business Management
- Growth & Outreach: Lead site-specific growth initiatives and outreach efforts to drive patient engagement.
- Budget Management: Contribute to site-based budgeting process, monitor expenditures and identify cost saving opportunities.
- Revenue Cycle Management: Manage on-site patient registration, insurance verification, co-pay and outstanding balance collection, and clinical documentation submission to maintain an efficient revenue cycle.
- KPI Reporting: Measure, analyze, and report on key performance indicators (KPIs), using data-driven insights to optimize performance and support continuous improvement.
- Central Operations Coordination: Collaborate closely with central operations teams (e.g., call center, triage) to support patient needs, resolve issues, and ensure seamless coordination across departments.
- Community Partnerships: Support Bluebird Kids Health efforts to build and maintain relationships with community organizations, schools, and local groups.
Operations Management
- Site Leadership: Provide on-site leadership to foster a positive, supportive work environment where team members feel empowered to deliver exceptional care.
- Team Culture: Develop initiatives to boost team morale, collaboration, and an inclusive culture aligned with Bluebird Kids Health values.
- Staff Management: Directly manage the on-site team of reception staff, medical assistants, and nurses, including assessing and ensuring competency of direct reports.
- Human Resources: Manage the full employee experience at the site—from interviewing and onboarding to training, development, and retention of staff.
- Staff Scheduling & Management: Coordinate staff schedules to optimize coverage.
- Facilities Management: Oversee the upkeep, cleanliness, and maintenance of the clinic in coordination with facilities vendors.
- Supply Chain & Inventory: Manage supply ordering and inventory management, ensuring essential supplies are always available.
- Vendor Relations: Collaborate with external vendors, ensuring adherence to all policies and procedures and resolving any issues that may arise.
- Technology Management: Serve as the primary liaison to the IT, Security, and Technology teams for all site-based hardware and software needs.
- Emergency Preparedness: Maintain and implement emergency operations plans, ensuring staff are trained and ready to respond effectively to any crisis.
Clinical Operations
- Staff Training & Development: Support continuous learning and clinical excellence through ongoing training and development.
- Quality, Safety, and Compliance: Lead the implementation of quality, safety, and compliance programs, ensuring adherence to healthcare regulations and Bluebird Kids Health standards.
- Infection Control: Ensure adherence to infection control protocols for a safe environment.
- Patient Flow Management: Streamline patient flow to minimize wait times and enhance patient/family experience.
- Clinical Protocol Oversight: Partner with clinical leadership to ensure adherence to clinical protocols and standard operating procedures.
- Quality Improvement: Collaborate on quality improvement initiatives to enhance clinical processes and patient outcomes.
- Patient Experience & Satisfaction: Create a child- and family-centered environment, driving exceptional patient experience and promptly addressing any concerns.
- Vaccine Program Management: Oversee vaccine program administration, ensuring proper storage, inventory, and compliance with regulatory standards.
- *Other Duties as Assigned
Requirements
What You’ll Need
- Education: Bachelor's degree in healthcare administration, business management, or related field (preferred), or equivalent experience.
- Experience: Proven experience as a practice manager or in a similar healthcare management role. Pediatric experience a plus.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire staff.
- A patient-first mindset with strong customer service skills
- Excellent organizational and problem-solving abilities.
- Knowledge of healthcare regulations and compliance requirements.
- Proficiency in Microsoft 365 applications and electronic health records systems.
- Ability to engage and motivate teams in a mission and results-focused work environment.
- CPR certification (preferred).
What We Offer
- The opportunity to work within a mission-driven pediatric care delivery organization.
- A competitive compensation package with performance incentives.
- A collaborative and dynamic workplace with significant professional growth opportunities.
- A diverse and inclusive company culture that values every team member's contribution to our mission.
- Competitive medical, vision, and dental insurance products.
- Other programs including employee assistance, flexible spending accounts, short- and long-term disability benefits, and other exclusive employee benefits.
- Generous paid time off.
Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued.
