Principal, NetSuite Consultant

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Principal, NetSuite Consultant based in Canada.

Join a leading consulting environment where technology, business strategy, and operational excellence come together to help organizations scale and modernize their operations. As a Principal, NetSuite Consultant, you will serve as a trusted advisor to clients, driving the successful delivery and continuous improvement of NetSuite ERP solutions and managed services. You will oversee key client relationships, guide service delivery, and ensure that technical solutions align with business objectives. Working across finance, operations, integrations, and reporting, you will help clients optimize their systems and unlock greater efficiency. You will also mentor consultants, strengthen delivery practices, and contribute to the evolution of service offerings. This fully remote opportunity combines strategic client engagement, hands-on technical expertise, and leadership in a collaborative, growth-oriented environment.

Accountabilities

Lead client relationships and service delivery: Serve as the primary contact and trusted advisor for assigned accounts, including acting as Technical Account Manager for key clients. Ensure requests are addressed within established service-level agreements and maintain high standards of customer satisfaction.
Oversee managed services operations: Monitor workloads across approximately three to six projects, redistribute resources when needed, and conduct regular account reviews to assess service quality, backlogs, process compliance, and improvement opportunities.
Manage commercial and contractual performance: Review client contracts and special terms, track time spent and billings, monitor renewals, and evaluate account profitability to support sustainable service delivery.
Provide NetSuite expertise and guidance: Advise clients on standard platform functionality, ERP best practices, industry standards, and opportunities to improve their business processes and technology environments.
Drive service improvement initiatives: Lead and contribute to initiatives that enhance managed services maturity, operational efficiency, delivery consistency, and the overall quality of client support.
Mentor and develop consulting teams: Train team members, share technical and functional knowledge, and support the development of consulting capabilities across geographically distributed teams.
Strengthen integrations and business systems: Guide clients on application integrations involving tools such as Celigo, Boomi, and FarApp, supporting connections with platforms such as Shopify, Amazon, third-party logistics providers, Salesforce, and payroll systems.
Develop performance dashboards: Design and maintain dashboards that track key performance indicators, identify emerging risks, and support proactive improvements to client environments.
Coordinate cross-functional and international teams: Facilitate collaboration across regions and disciplines to ensure consistent service delivery, effective communication, and alignment with client priorities.
Requirements
Education: Bachelor's or advanced degree in Business, Accounting, Computer Science, Information Systems, or a related discipline; an MBA or equivalent professional experience is also suitable.
NetSuite expertise: At least four years of hands-on NetSuite experience covering configuration, implementation, consulting, administration, technical support, and issue escalation.
Professional certifications: NetSuite ERP Consultant and NetSuite Administrator certifications are strongly preferred.
ERP knowledge: Strong understanding of ERP systems, implementation methodologies, operational workflows, and industry best practices.
Integration experience: Familiarity with integration platforms such as Celigo, Boomi, and FarApp, along with experience connecting NetSuite to e-commerce, logistics, CRM, and payroll applications.
Client and stakeholder management: Proven ability to build strong client relationships, manage expectations, resolve complex issues, and communicate effectively with both technical and non-technical audiences.
Leadership and mentoring: Ability to guide consultants, share expertise, coordinate distributed teams, and contribute to continuous service improvement.
Analytical and organizational skills: Strong problem-solving capabilities, attention to detail, and the ability to monitor multiple accounts, prioritize competing demands, and evaluate performance metrics.
Communication and collaboration: Excellent interpersonal, written, and verbal communication skills, combined with a proactive and client-focused approach.
Travel flexibility: Willingness to travel up to 20% for occasional on-site client engagements, despite the role being fully remote.
Work authorization: Candidates must be able to meet the applicable employment eligibility requirements. The position requires successful completion of a background check and does not offer visa sponsorship.
Benefits
Competitive compensation: Annual base salary ranging from CAD $165,000 to $200,000, depending on experience, skills, qualifications, and internal equity.
Remote work: Fully remote working arrangements with flexibility to work from home.
Retirement savings: Company-matched 401(k) contributions of up to 6%, subject to plan eligibility and applicable arrangements.
Healthcare coverage: Medical insurance, along with dental and vision benefits.
Financial protection: Life insurance and accidental death and dismemberment coverage.
Professional development: Company-sponsored training, continuing education, skills development, and professional certification programs and examinations.
Learning opportunities: Flexible learning options across areas such as project management, web development, consulting, and technology.
Career growth: Opportunities to deepen technical expertise, develop leadership capabilities, and pursue a career path aligned with individual strengths and ambitions.
Work-life balance: A people-first culture that values personal well-being, flexibility, and sustainable career development.
Team connection: Opportunities to participate in team celebrations, book clubs, speaking events, annual retreats, and other community-building activities.
Meaningful client impact: The opportunity to work with major organizations and business leaders across industries while solving complex technology and operational challenges.