Principal Technology Product Owner- Gen AI, Responsible AI

Principal Technology Product Owner - Gen AI, Responsible AI

*Sydney or Melbourne location*

• You are a product owner passionate about solving customer needs through technology, with experience across software delivery, data science or AI governance, and excited by the challenge of building the platforms, guardrails and safety capabilities that enable Gen AI solutions to be delivered safely at scale.
• We are leading the world in AI ambition within Australia’s largest bank and fintech.  Ranked #4 globally on Evident AI’s AI maturity scale.
• Together, we will engineer the future of banking with innovative Gen AI solutions that are safe, reliable and ready to scale.

Do work that matters

The Gen AI Domain at CommBank is building the domain-owned platforms, frameworks and reusable guardrails that enable teams across the Group to deliver agentic and generative AI solutions safely and at scale.

This domain powers the creation of Generative AI solutions that support more personalised experiences for our customers and our people. We bring a customer-first mindset into every decision, every day, while building the tools, patterns and controls that make it easier for teams to leverage Generative AI capabilities safely, reliably and with confidence.

See yourself in our team

As a Principal Technology Product Owner, you’ll be accountable for building new services and safety capabilities owned by the Gen AI domain and used across CBA by crews to solve key customer needs. You will be responsible for deeply understanding the needs of our end customers and internal consumers, owning the roadmap of the products, and ensuring they help teams build, test, deploy and operate Gen AI applications safely at scale.

You will:

• Lead a cross-functional squad composed of engineers, data scientists, data analysts and specialists from areas across tech and business teams.
• Stay current with industry developments, emerging technologies and new products in AI safety, risk and governance, engaging with external researchers, peer organisations, technology partners and internal communities across data science, model risk and AI governance to identify emerging risks and practical approaches to safe adoption.
• Use your software delivery, data science, AI governance or NLP background to deeply understand customer needs, model behaviours, data considerations and the practical controls required for safe Gen AI delivery.
• Prioritise the crew backlog by balancing business partner demands, customer outcomes, risk profile and long-term sustainability of your products and services.
• Engage with risk teams to understand the frameworks and policies that guide the safe use of AI within the Group, and facilitate solutions that build resilience, model monitoring, evaluation, guardrails and assurance into the platform.
• Manage product delivery expectations and status reporting to technology, business, risk and governance stakeholders, while being accountable for the risks, costs & benefits of your platforms and services.
• Translate complex AI, data, privacy and control requirements into practical platform features, developer workflows and reusable patterns that accelerate delivery for teams across the bank.
• Be an ambassador in driving the Gen AI transformation across the bank, sharing safe delivery patterns, engaging with risk stewards to help them understand this new technology, and participating in the AI risk community in CBA to shape emerging approaches to governance.

We are interested in hearing from people who are:

• Deeply curious about emerging AI safety, evaluation, governance and platform technologies, and willing to put in the work required to stay current in a rapidly evolving field.
• Experienced in software delivery, data science, data engineering, AI governance, model risk, machine learning or natural language processing, with the curiosity to keep building depth as the field evolves.
• Passionate about building practical controls, guardrails and platform capabilities that allow teams to deliver Gen AI applications safely and at pace.
• Experienced in delivering complex, high-profile digital, data, AI or platform capability and services, and prioritising accordingly.
• Exceptional at stakeholder engagement, with strong attention to detail and the ability to communicate clearly with technology, business, risk, legal, privacy, cyber and data teams.
• Experienced at building or operationalising frameworks, standards, guidance, workflows, controls or developer tooling used by delivery teams.
• Customer-obsessed in always asking why, seeking out new evidence, and determining the unmet needs of your customers.
• Adept at leading cross-functional teams that build and scale AI-enabled systems, tools, frameworks or data products, and enthusiastic about challenging existing systems, data, processes and methods to improve the safety and reliability of Gen AI delivery.

Tech skills    

We use a broad range of tools, languages, and frameworks. We don’t expect you to know them all but experience or exposure with some of these (or equivalents) will set you up for success in this team:

• Atlassian product suite
• Cloud AI / ML platforms, including AWS and Azure
• Python / SQL
• GitHub workflows and CI/CD pipelines
• Sagemaker / MLflow / model registry tools
• Model evaluation and monitoring platforms
• Data quality, drift and observability tools
• AI safety guardrail frameworks
• Prompt engineering tools and evaluation harnesses
• Non-deterministic automated testing frameworks

If this sounds like the role for you then we would love to hear from you. Apply today!

We support our people with the flexibility to balance where work is done with at least half your time each month connecting in office.

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