Print & Mail Services Representative (6-months)

EVERY PIECE HAS A place. EVERY DEADLINE HAS A plan.

The Opportunity

Do you thrive in fast-paced environments where every detail matters? As a Print & Mail Services Representative, you'll play an essential role in keeping critical business communications moving across AMA.

This role is responsible for the daily execution of mail processing, distribution, document management production, shipping and receiving, and post-print production activities including bindery and fulfillment. Working as part of an integrated mail services and print production team, you'll help ensure business-critical documents and materials are processed accurately, efficiently, and on time for teams across the Association.

You'll be at the centre of the workflow that supports employees, members, and customers, ensuring the smooth delivery of important communications while maintaining exceptional service standards every step of the way

*This role is for a 6-month opportunity with the possibility of extension.*

The Team You’ve Been Looking For
AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance, and more, the opportunities to grow with us are almost limitless!

Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy: 

• Competitive wage
• Employee-exclusive discounts on travel, insurance, memberships, and more
• Ongoing professional development
• Vacation earnings paid out with each pay period

For us, curiosity fuels innovation. We value people who are eager to explore new ideas and who are comfortable putting emerging technologies into practice. We see experience with AI‑powered tools like ChatGPT, Copilot, and similar platforms as a real plus - especially when it’s used to work smarter, increase efficiency, and find better ways to get things done.

Who You Are

• You enjoy staying busy and take pride in keeping things organized and running smoothly.
• You're highly dependable and understand the importance of accuracy when handling business-critical documents and communications.
• You thrive in deadline-driven environments and know how to manage multiple priorities at once.
• You're a problem solver who can quickly assess issues and find practical solutions.
• You enjoy working as part of a team and building positive relationships with colleagues, vendors, and partners.
• You're comfortable working with technology, production equipment, and logistics processes.
• You understand that exceptional service is built on consistency, attention to detail, and follow-through.

How You’ll Make an Impact

• Process incoming and outgoing Canada Post mail, courier shipments, and internal correspondence, ensuring accurate tracking, sorting, and distribution.
• Support document management and print production activities, including file processing, printing, insertion, fulfillment, collation, and distribution.
• Help ensure service level agreements are met through the timely processing and production of business-critical documents and materials.
• Coordinate with staff, contractors, vendors, and suppliers to support efficient service delivery and materials management.
• Assist with shipping and receiving activities when required to support broader Business Services operations.
• Maintain a clean, safe, organized, and efficient production environment.
• Perform quality inspections before, during, and after production runs to ensure accurate and professional output.
• Monitor equipment performance and coordinate maintenance or repairs as needed to support uninterrupted operations.

What You Bring to the Table

• High school diploma.
• Strong ability to manage multiple service requests and competing deadlines in a fast-paced environment.
• Proven problem-solving skills with the ability to identify issues and implement effective solutions.
• Strong computer proficiency, including willingness to learn business-specific software and tools.
• Strong interpersonal and communication skills, with the ability to work effectively with internal teams, suppliers, contractors, and vendors.
• Knowledge of logistics and workflow management processes.
• Experience working in a production management, print production, mail services, logistics, or similar operational environment would be an asset.

You'll get bonus points if you have:

• Experience operating and maintaining mail processing, insertion, folding, bindery, or related production equipment.
• Knowledge of Canada Post products and services

Belonging Matters Here
AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you to feel supported throughout your journey with us.

WORK MODEL:

We thank all applicants for their interest; however, only those selected for an interview will be contacted.