Private Dining & Event Sales Manager

The Private Dining & Event Sales Manager is responsible for, but not limited to the following duties and activities:

• Managing Restaurant Sales Activities
• Increases revenues for all property food and beverage outlets and lounges by managing and coordinating restaurant private events.
• Assists in the creation of private event Restaurant sales goals.
• Develops leads, up-sell events, and book restaurant private event functions.
• Works with clients and stakeholders within the parameters of established guidelines.
• Communicates client specifications to outlet managers and chefs to promote proper implementation of client specifications.
• Provides appropriate revenue and sales reports as required.
• Updates and maintains outlet web-site information.
• Follows up with clients after functions and network re-booking of any events for future business.
• Manages restaurant space and availability use according to established guidelines to promote room to space ratios and event profitability.
• Maintains and demonstrates strong knowledge of food, beverage, and general trends within the hospitality industry.
• Inspects assigned functions prior to event to verify they adhere to all client specifications.
 
• Building Successful Relationships
• Coordinates with out-of-market account leaders (e.g., Global Account Executives, Senior Account Executives, and Area Account Executives) to coordinate in-market pull through of business to grow account share. (e.g., visiting local offices, reviewing solicitation list of opportunities, reader board research, etc.).
• Participates in community and hotel networking events (e.g., Rotary Clubs, Chamber of Commerce, etc).
• Visits neighborhood targets and local small business accounts and coordinates follow up efforts.
• Coordinates with Area Sales Leader to understand needs and priorities of stakeholder hotels to identify focus areas.
• Works collaboratively with the Large Group, Core Group and Select Service and Extended Stay Group and Catering teams in the Sales Office, Area Sales and Enterprise Sales teams to verify that sales efforts are coordinated, complementary, and not duplicative.
• Handles customer care issues and as necessary, refers them to the appropriate owner.
• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Executes and supports the company’s customer service standards.
• Provides excellent customer service consistent with the daily service basics of the company.
• Performs other duties, as assigned, to meet business needs.
 
• Providing Exceptional Customer Service
• Accountable for customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
• Services our customers to grow share of the account.
• Provides excellent customer service consistent with the daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and verifying their satisfaction before and during their program/event.
• Sets a positive example for guest relations.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
• Handles guest complaints and disputes following the instant pacification procedures.

• Required Skills and Experience:
 
Skills and Abilities: 
• Excellent oral and written communication skills.
• Demonstrates independent problem solving skills and identify process improvements needed.
• Strong knowledge of Microsoft Office and Excel. 
• Strong work ethic and professional focus; High level of integrity and discretion.
• Ability to work extended hours based on business needs, with physically demanding responsibilities such as walking, standing, carrying, and lifting throughout the extended shift.  Ability to push, pull, and lift up to 20 pounds on occasional basis.
 
 
Education & Experience:
• High school diploma or GED; 2 years’ experience in the sales and marketing, guest services, front desk, or related professional area.
 
OR
• Bachelor’s degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing, guest services, or related professional area.
 
Preferred
• 4-year college degree; previous experience in proactive lead generation in hospitality and sales discipline; knowledge of property-specific business segments (e.g. group, catering, transient); knowledge the hospitality industry.

Benefits:

• Well-Being Benefits
• Health Insurance
• Dental & Vision Insurance
• Short & Long Term Disability
• Vacation Policy
• Incentive Eligible
 
• Long Term Planning:
• 401(k) Retirement Program
• Paid Life Insurance
• Tuition Reimbursement
 
• Team Member Programs:
• Our Big 3 Mission Statement Leaders of the Month/Year
• Annual Performance Appraisals and Wage Increase Opportunities
• Annual Team Member Banquets
• Annual Team Member Engagement Survey
• Weekly Pay
• Complimentary Parking