Product Design, Manager

Envoy protects the places the world relies on most by unifying people, spaces, and communications in one secure, integrated workplace management platform and ecosystem. More than 16,000 workplaces around the world trust Envoy to run secure, compliant, and connected operations across every location.

From manufacturing sites and data centers to pharmaceutical labs, healthcare facilities, and corporate headquarters, Envoy makes safety, security and associated regulatory compliance something our customers can be proud of. The industry is littered with box-checking and arcane manual processes as the standard and we see our role as the company to bring experience, efficiency and simplicity everywhere. Great experiences bring great security – it's a requirement. We hope this problem space excites you and we hope you're ready to come sweat the details with us – we have a lot of customers counting on us! And it certainly won't be easy.

Learn more at envoy.com

About the Role: Great Product Design is critical to ensuring safe, secure environments worldwide. The more complex a process or procedure is, the less likely it is to be skipped/bypassed, and the more likely an intrusion or anomaly will occur. Product Design at Envoy exists to ensure that the products we build will have the true impact our customers hope for.

This is not an easy job. Our customers always want every security feature turned on because it seems like a good idea. Of course they want an ID scan, a photo taken, a background check done, and an NDA the legal team wanted – all of these are great for security and compliance. But are they really practical for a guest coming in for a casual lunch? More likely than not, it’ll take too much time, bring too much surveillance, and solidify a pretty bad, memorable experience. So what naturally happens? Hosts will skip the steps altogether, not record anything down, and bring their guest in anyway. It’s only natural. Your job at Envoy is to be hypervigilant about what’s being tried to be achieved and find ways to help our buyer achieve what they want, but in new, thoughtful, easier ways. This is what makes the job hard and where the best designers shine: how can you make all the security needs easy?

What you build should be so easy to understand that anyone can set it up. Our industry, physical security, is not used to this. This is the opportunity.

As a Product Design Manager, you’ll own Envoy’s user experience and lead the design team behind it. You’ll work directly with our CEO and with product and engineering leadership to set the design vision and help shape product and business strategy.

Day to day, that means turning layered workflows into clear information architecture and strong visual and interaction design across a broad product surface. You’ll also grow the design organization, much of it from the ground up: coaching and mentoring designers, shaping the team’s structure, developing design leaders, and building research practices that put real customer insight into product decisions. You’ll set the processes and principles that keep quality consistent as the team scales.

You’ll move between vision and execution, bringing executives along, influencing partners across the company, and working with brand marketing to keep the customer experience cohesive across every product and touchpoint.

We’re looking for someone who advocates hard for end users while understanding what buyers need, spots problems before anyone asks, pushes through friction to get results, earns trust, makes thoughtful trade-offs, and helps teams move fast without cutting corners. If you love building products and helping talented designers do the best work of their careers, you’ll enjoy this a lot.

This is a full-time, 5-day onsite role (Monday–Friday) at our San Francisco HQ (410 Townsend St). We build products for workplaces, and we believe being together helps us solve problems faster, collaborate more effectively, and build better experiences for our customers.

We hope this all sounds great to you so far!

As a baseline, you will need:

• 10+ years in product design, including 4+ years managing people.

• 5+ years of interaction design across web and/or mobile, and 3+ years in information architecture and visual design.

• A strong portfolio showing design leadership, end-to-end ownership, and deep knowledge of user-centered design and prototyping.

• Experience building or leading SaaS or mobile products.

• A track record of leading teams through complex design challenges and delivering meaningful customer impact.

• A bias toward action. You find problems and opportunities without being asked, and you’ve built products or teams without all the pieces in place.

• Experience adapting across different problem spaces, products, or industries.

• Experience creating customer journeys and Jobs-to-be-Done frameworks.

• Strong customer advocacy grounded in data and business context, and a collaborative approach with product, engineering, and other partners.

• A BA/BS or MA/MS in a design-related field, or equivalent experience.

In this role, you will:

• Own Envoy’s design vision and the framework for our customers’ end-to-end experience, keeping it cohesive and consistent across every product and touchpoint, including with brand marketing.

• Work with our CEO and product and engineering leadership to turn business and product strategy into a compelling design direction.

• Decide what to cut, keep, and rebuild across our existing products, and make the call without waiting for perfect information.

• Build, lead, and grow a world-class design team that consistently delivers exceptional work.

• Establish the design philosophy, culture, and principles that guide how we build products.

• Build design processes, tools, and methods where none exist, and improve the ones that do, so teams can move quickly without lowering the quality bar.

• Champion interaction design, information architecture, visual design, and prototyping that simplify complex workflows.

• Build and lead research that delivers meaningful customer insights and informs product decisions.

• Communicate design strategy, decisions, and trade-offs clearly to executives and stakeholders, building alignment along the way.

• Set the plans, team structures, and budgets that support the design organization’s growth.

• Advocate for the customer while balancing business priorities, technical constraints, and urgency.

And yes, roles change over time. This job description is dynamic, and you need to be comfortable with evolving priorities, teams, and responsibilities.

Your values: Every company has its own culture and values, and what makes a place great comes down to how well yours match. So as you read the list below, be real with yourself: if it’s not a “yes, absolutely,” it’s best not to apply. Trust us, you’ll have a bad time. But if these describe you, you’ll have an amazing time here, with friends you’ll keep for years.

• You have strong end-user intuition and an exceptionally high bar for how products look, feel, and function. You believe enterprise software deserves the same craftsmanship as the best consumer products, and you want to build things you’d proudly use every day.

• You thrive in ambiguous, low-guidance environments and own the quality and impact of everything your team delivers.

• You don’t wait for the right process or infrastructure to show up. You find what’s broken, fix it, and build what’s missing.

• You’d rather build from scratch than maintain what’s already there, and you adapt quickly when the problem space changes.

• You’re a coach and mentor at heart, committed to developing designers and building a team that consistently produces outstanding work.

• You’re data-driven, using research, insights, and measurable outcomes rather than opinions or anecdotes to make design decisions.

• You’re impatient for progress, measured in days rather than months or quarters, and you help your team balance quality with urgency.

• You advocate strongly for design while knowing the best outcomes come from close collaboration with product, engineering, and business partners.

• You embrace AI tooling as a force multiplier for exploration, research, prototyping, and execution, and you’re excited to share what you learn.

• You believe being in-office is the best way to solve problems fast and build great products.

• You have empathy and humility, know you’re always learning, and look for the same in your teammates.

By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.