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Billings, Montana, United States
Onsite
Company Overview:
Tactacam is a leading innovator in outdoor and action camera technology, dedicated to providing high-quality products that enhance the outdoor experience. With over 1,000,000 active customers, we continue to push the boundaries of technology, design, and functionality. Our team is passionate about developing cutting-edge products, and we offer exciting opportunities for career growth in a dynamic, fast-paced environment.
Job Overview:
Tactacam is seeking a Business Unit Leader for Internal Tools & Customer Excellence Platforms to own the product organization responsible for every internal system our teams use to serve customers. In this role, you will define the strategy, roadmap, and delivery quality for a portfolio of platforms — the Customer Service Platform (including our internal agent console and Zendesk/CS tool integrations), ERP, Telco, IoT Core, and AI Platforms — and be accountable for translating that tooling into measurable customer excellence outcomes. You will lead a team of Product Owners, each running one platform area, and partner closely with Engineering, Operations, Customer Support, Product Leadership, and external technology partners to make internal tooling a competitive advantage rather than a cost center.
Today these platforms operate largely as independent systems. A core part of this role is developing the longer-term vision for how they come together — and building the case, the sequencing, and the partnerships to get there over time.
The ideal candidate is a senior product leader who thinks in systems, operates with product rigor, and treats internal users with the same seriousness as external customers. A Bachelor’s degree in a related field is preferred but not required.
Responsibilities:
Requirements:
Comprehensive Benefits Package:
Our benefits include Medical, Dental, and Vision coverage to ensure your well-being. Plan for the future with our 401k plan, and take time off to recharge with PTO. We've got you covered with Disability Insurance and Life Insurance too!
Location Limitations:
Please note at this time, we are not accepting applications from candidates based in Alaska (AK), Connecticut (CT), Delaware (DE), Massachusetts (MA), New Mexico (NM), and South Dakota (SD)
Equal Opportunity Employer:
Tactacam is an equal opportunity employer and does not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. We are committed to providing a fair and inclusive work environment for all, and we encourage individuals of all backgrounds to apply for our open positions. If you require reasonable accommodation during the application process, please let us know, and we will be happy to assist.
