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Hyderabad, Telangana, India
Onsite
Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group’s existing presence in India.
About Evernorth Health Services: Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.
About Cigna: The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group
Job Title:
Senior Manager – Digital Product & Engagement
Job Overview
This is a senior leadership role at the Evernorth Hyderabad Office and sits within the Data, Digital and AI Portfolio for The Cigna Group. The role is responsible for building and scaling Digital Product and Engagement capabilities in Hyderabad while partnering closely with US-based Product, Customer Engagement, and Technology leaders to deliver high-impact digital, engagement, data, and AI-enabled products.
The successful candidate will lead teams spanning Product Management and Engagement Delivery, driving strategy, organizational effectiveness, execution, and business outcomes across platform, data, customer engagement, personalization, campaign, digital experience, and AI product portfolios.
This role combines organizational leadership with hands-on product and engagement leadership. While accountable for developing talent, scaling operating models, and driving portfolio outcomes, the leader must also be comfortable directly leading strategic initiatives, influencing executive stakeholders, shaping product direction, and stepping into complex or ambiguous business problems when needed.
The ideal candidate is a strategic digital leader who can operate effectively across strategy, discovery, execution, and organizational leadership while building strong teams, strong partnerships, and measurable business outcomes
Key Responsibilities
Strategy & Digital Leadership
· Partner closely with US-based Product, Engineering, Analytics, Experience, and Digital Engagement leaders to translate enterprise priorities into product strategy, roadmaps, investment decisions, and measurable business outcomes.
· Drive implementation and adherence to product strategy across platform, data, customer engagement, personalization, digital experience, campaign, and AI-enabled product portfolios.
· Act as a strategic extension of US Product leadership, providing thought leadership on priorities, sequencing, tradeoffs, investments, and organizational capabilities.
· Directly lead select high-priority initiatives and complex cross-functional efforts that require senior product leadership and executive alignment.
· Serve as a trusted advisor to senior leaders on product direction, customer needs, organizational priorities, and business value realization.
· Build and maintain strong partnerships with key US-based and Hyderabad-based stakeholders, fostering trust, collaboration, alignment, and shared accountability across Product Management, Engagement Delivery, Engineering, Analytics, Experience, and Business teams.
· Develop and maintain a portfolio roadmap that provides transparency into priorities, dependencies, investment areas, risks, and expected outcomes while ensuring alignment with enterprise and DDAI strategic objectives.
Product Management & Engagement Delivery Leadership
· Lead and develop teams across digital (product and engagement), ensuring strong alignment between product strategy, planning, execution, and business outcomes.
· Establish clear operating models, roles, decision rights, and accountability across digital functions.
· Ensure digital teams operate as an integrated organization that enables effective planning, prioritization, execution, stakeholder management, and outcome delivery.
· Build leadership depth across both disciplines through coaching, succession planning, organizational development, and talent management.
· Create a high-performing culture focused on customer value, ownership, accountability, continuous improvement, and collaboration.
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Organizational Leadership
· Build, lead, and develop a high-performing team of Product Managers and Engagement Delivery experts while establishing scalable operating models, standards, and career paths aligned with global digital practices.
· Mentor digital leaders and individual contributors, strengthening capabilities in strategy, discovery, roadmap planning, stakeholder management, and execution.
· Position Hyderabad as a trusted strategic product and engagement partner that contributes to enterprise direction and outcomes, not simply execution.
· Foster a culture of innovation, customer focus, accountability, and continuous learning.
· Accelerate organizational knowledge and business acumen across the Hyderabad team by enabling deep understanding of The Cigna Group's business model, lines of business, strategic priorities, organizational structure, Digital strategy, and Data, Digital & AI (DDAI) objectives.
· Establish a culture of continuous learning and capability development by identifying skill gaps, promoting upskilling opportunities, enabling access to required tools and resources, and ensuring team members are equipped to meet current and future business needs.
Operating Model & Delivery Excellence
· Partner closely with Business, Engineering, Design, Marketing, Analytics, Customer Experience, and Engagement Delivery teams to align product strategy with delivery and business objectives.
· Act as a coordination and escalation point for major cross-functional dependencies, risks, and delivery challenges. Identify and remove critical blockers for the digital team.
· Drive continuous improvement in delivery effectiveness, stakeholder satisfaction, planning accuracy, and execution quality.
· Balance innovation with execution discipline to ensure solutions are scalable, secure, compliant, reliable, and adoption-ready.
Customer & Business Outcomes
· Ensure product investments are grounded in customer needs, business priorities, and data-driven insights.
· Serve as the primary storyteller and advocate for Hyderabad digital capabilities, clearly articulating the "What, So What, and Now What" of team accomplishments, strategic initiatives, business outcomes, and future opportunities across leadership, governance, and operational forums.
· Establish mechanisms to track, measure, and communicate business value delivered, including customer impact, operational efficiencies, adoption, engagement outcomes, financial benefits, and strategic contributions, creating visibility for leadership and supporting investment decisions.
· Use customer insights, behavioral data, journey analytics, and product performance to inform strategic decisions and prioritization.
· Hold teams accountable for measurable business and customer outcomes across discovery, delivery, adoption, and continuous improvement.
Education:
Bachelor’s or master’s degree in engineering, Computer Science, Business, or a related field from a top‑tier institution.
Experience:
14+ years of experience in product management, digital product development, customer engagement, campaign products, or platform product roles, with meaningful leadership responsibility.
· Proven experience building and scaling product management teams, including hiring, mentoring, and developing product leaders.
· Strong track record owning end-to-end product lifecycles, from strategy and discovery through delivery, adoption, and continuous optimization.
· Experience delivering data-driven, digital engagement, campaign, and AI-enabled products in close partnership with engineering, analytics, design, marketing, and AI teams.
· Hands-on experience with customer/member engagement products, campaign management platforms, digital communication journeys, segmentation, personalization, and experimentation.
· Ability to use customer insights, behavioral data, campaign performance, and journey analytics to shape product priorities and improve engagement outcomes.
· Demonstrated success partnering closely with US‑based Product leaders and senior stakeholders in a global, matrixed environment.
· Experience operating at the intersection of business strategy, technology, analytics, customer experience, and customer/member engagement.
Skills
Strong grounding in product strategy and discovery, including problem framing, customer research, engagement journey mapping, and outcome-driven roadmaps.
Solid understanding of modern digital and platform architectures, APIs, and data‑driven systems.
Experience working with AI‑enabled products and AI Product Managers, without requiring deep model‑level ownership.
Strong understanding of engagement product capabilities such as campaign orchestration, lifecycle journeys, personalization, digital communications, CRM/marketing technology, and experimentation.
Ability to connect engagement strategy with product execution, ensuring campaigns and digital experiences are measurable, scalable, compliant, and adoption focused.
Ability to partner effectively with US Product leaders, engineering, data, design, marketing, experience, and AI delivery teams.
Strong analytical mindset to define success metrics, track engagement outcomes, interpret customer behavior, and drive prioritization decisions.
Excellent communication and stakeholder management skills, with the ability to influence at executive levels.
Comfort operating in ambiguity and driving clarity across complex, global problem spaces
Work Hours:
· 2:30 PM IST to 11.30PM IST
Equal Opportunity Statement:
Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
