Sydney CBD Area, Australia
Onsite
See Yourself in the Team
Retail Banking Services is the public face of CommBank, serving over 10 million personal and small business customers. Within RBS, the Everyday Products Crew owns the products customers use every day, with a focus on sustainable growth and strong customer experiences.
This role sits within the Everyday Spending value stream, where the purpose is to build and deliver debit card products that work seamlessly ensuring every interaction is reliable and effortless.
About the Role
This role manages the debit card portfolio, with a focus on increasing customer value, driving revenue growth, and ensuring operational excellence. It spans product, risk, and operations, using customer journey insights to deliver impactful features and outcomes.
What You’ll Do
Use customer insights, complaints, and data to identify opportunities to drive customer value
Champion customer experience across all touchpoints, including physical cards, digital wallets, and app controls
Enhance end-to-end debit card journeys, ensuring clarity and consistency across all touchpoints
Act as the single point of accountability for debit card features across channels (App, NetBank, and operational tools)
Support servicing processes, including lost or stolen cards, replacements, disputes, blocks, and limits, addressing customer pain points and operational risks
What You’ll Bring
Experience in product management, ideally within payments, cards, transaction banking, or loyalty
Experience delivering strong products and features that drive differentiation for CBA and deliver customer value
Experience leading projects involving requirement gathering, prioritisation, solution workshopping, implementation, and post-implementation reviews
Experience operating in regulated environments with complex risk and compliance requirements
A commercial mindset with a strong focus on customer outcomes
Strong analytical and problem-solving skills, with a high level of commercial acumen
Demonstrated adherence to the Code of Conduct, which sets the standards of behaviour, actions, and decisions expected from all employees
Ready to make an impact? Apply now.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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