Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.
Essential Duties & Responsibilities
Segment Support
- Serve as the primary point of contact and strategic representative between the Product organization and assigned business segments, stakeholders, and/or external partners
- Communicate product vision, roadmap, releases, progress, and outcomes to segment leaders and internal and external stakeholders, including forward-looking direction, upcoming capabilities, and implications for assigned segments and partners
- Collaborate with segment leaders to identify business problems, opportunities, market needs, and differentiation requirements
- Synthesize stakeholder and partner feedback into actionable insights and ensure the right product and capability leaders have clear, decision-useful input
- Represent segment and partner strategy, priorities, and nuances in planning and prioritization discussions by influencing trade-offs and sequencing aligned to capability objectives, enterprise priorities, outcomes, and OKRs
- Maintain a consistent seat at the table in capability planning and ongoing product discussions to advocate for segment strategy and business-specific considerations
- Support execution planning, launch readiness, and market introduction activities for initiatives impacting assigned segments and partners
- Develop deep knowledge of assigned segment and partner nuances to proactively identify opportunities, inform product direction, and support relationship management teams
- Lead cross-team issue resolution by facilitating decisions, resolving priority conflicts, and driving timely escalations and paths forward
- Represent Product in cross-business line and segment initiatives, ensuring Product, segment, and partner considerations are reflected in enterprise planning, decision-making, and execution
- Establish and maintain effective working relationships with internal leaders and external partners
Intake
- Develop and coordinate business cases and opportunity documents (OPPDOCs) aligned to defined outcomes, success measures, and OKRs
- Provide guidance on intake requirements, prioritization, and governance paths to improve clarity, consistency, and decision-making across segment and partner requests
- Partner with business stakeholders, Relationship Managers, and product leaders to distinguish segment- or partner-specific needs from broader enterprise product opportunities
Product Documentation
- Develop and maintain product definitions, positioning, packaging, and supporting materials needed to enable consistent understanding and effective market introduction across business segments and partners
- Monitor industry and competitor activity and synthesize competitive intelligence to inform product strategy and stakeholder engagement
- Analyze offerings and packaging and develop recommendations to inform roadmap, packaging, and positioning decisions
- Coordinate with Product, Technology, Client Services, Marketing, Sales, and other teams to align definitions, materials, messaging, launch readiness, and initiative objectives
Experience
- Minimum of 5 years of experience in product management, program management, product operations, or segment- or partner-facing roles
- Demonstrated success working effectively in cross-functional, matrixed environments
- Experience developing business cases, opportunity documents, or strategic proposals tied to measurable business outcomes
- Experience analyzing products, packaging, and competitive offerings and producing clear, evidence-based recommendations
- Industry and domain knowledge sufficient to engage credibly with internal teams and external partners
Knowledge, Skills & Abilities
- Strong written and verbal communication skills
- Ability to translate complex product concepts into clear business messaging and stakeholder-ready materials
- Strong analytical skills, including the ability to connect insights to outcomes and performance measures
- Strong planning, organizational, and coordination skills across multiple stakeholders and workstreams
- Demonstrated ability to build relationships and influence outcomes without direct authority
- Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail
- Adaptability and comfort operating effectively in ambiguity and change
Supervision
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
