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Dallas, Texas, United States
Onsite
Department:
TechnologyOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
About Us
At Southwest Airlines, we believe that flying should feel like freedom. For over 50 years, we’ve been connecting people to what matters most with low fares, legendary hospitality, and a heart for service. Our culture is built on the principles of fun, friendliness, and family, making us one of the most admired workplaces in the world.
If you’re passionate about making a difference, love working in a fast-paced environment, and want to help millions of travelers reach their destinations with a smile, Southwest Airlines is the place for you. Here, your career can truly take flight.
Job Summary
As a Product Owner – Observability Accelerators & AI, you'll help shape the future of how Southwest monitors, troubleshoots, and improves technology reliability across the enterprise. You'll join the Observability Accelerators & AI Pod, a Team that creates reusable observability products and capabilities that help development and operations Teams onboard faster, resolve issues more efficiently, and deliver more reliable technology experiences. In this role, you'll serve as the voice of the Customer and own the Team backlog, partnering closely with Engineers, Architects, and stakeholders to define, prioritize, and deliver solutions spanning OpenTelemetry deployment patterns, dashboard generators, migration tooling, AI-agent telemetry, anomaly detection, AI-assisted investigations, and root-cause analysis. By balancing business priorities, technical strategy, and user needs, you'll help accelerate adoption of observability best practices, reduce Mean Time to Recover, and advance Southwest's AI-powered operational capabilities. Your work will directly influence how Technology Teams across the Company operate at scale while providing opportunities to drive enterprise-wide impact, foster innovation, and contribute to Southwest's continued digital transformation.
Southwest Airlines is an Equal Opportunity Employer.
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