Product Support Analyst

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Location: Kraków

Hybrid model: Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years old

About the team: The ADX Solutions Analyst will contribute to the success and growth of BBH’s Alternative Fund Services business by supporting delivery of the ADX investment program.  The Analyst will work both independently and as part of bank-wide project teams to actively analyze business needs and increase operational efficiency. Based in Krakow, this individual will collaborate closely with colleagues across service delivery, systems, product management, and client-facing teams in Boston, Luxembourg, London, and Krakow.

Some of your key responsibilities include:

• Support execution of the roadmap for BBH’s expanding ADX investment program, helping to deliver initiatives aligned with business priorities and user needs. 
• Continued support of growing user community and production support needs.
• Collaborate with client service, product, technology, and operations stakeholders to gather business requirements, document current-state and future-state processes, and support solution design. 
• Assist with acceptance testing, defect triage, release readiness, and production deployment activities to help ensure solutions are implemented effectively and sustainably. 
• Support onboarding, training, and adoption activities for internal and external users of new and enhanced ADX capabilities. 
• Help identify, assess, and address product and service gaps, overlaps, and deficiencies, including by preparing analysis, recommendations, and supporting documentation. 
• Contribute to BBH’s enterprise-wide data strategy and development program, with a particular focus on Alternatives data, reporting, workflow, and digital servicing capabilities. 
• Track open items, decisions, risks, and dependencies across assigned initiatives, ensuring clear communication and timely follow-up with stakeholders. 
• Support a collaborative, continuous-improvement culture across geographically dispersed teams. 

Qualifications:

• 2+ years of experience in alternative investment fund servicing, asset servicing operations, digital product support, technology delivery, or a related field. 
• Basic knowledge of accounting
• Familiarity with Agile framework, including requirements documentation, testing, and implementation support. 
• Analytical mindset with strong attention to detail
• Effective verbal and written communication skills, including the ability to produce clear documentation, status updates, and presentation materials. 
• Ability to work under  minimal supervision while collaborating effectively with virtual and geographically dispersed teams. 
• Creative critical-thinking skills, including the ability to identify issues, propose solutions, and follow through to resolution. 

What we offer:

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
• Private medical care
• Life Insurance
• Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.
• Professional trainings and qualification support
• Wellbeing Program
• Online Social Fund benefit platform
• Social, sport and integration events
• Onboarding Program for new hires

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.