Professional Services Project Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Professional Services Project Manager based in India.

We are seeking an experienced Professional Services Project Manager to lead complex customer implementations and strategic learning delivery engagements. In this role, you will oversee multiple projects simultaneously, ensuring successful platform implementations, integrations, and professional services delivery. You will be responsible for managing project scope, timelines, budgets, resources, and stakeholder expectations while maintaining high standards of quality. Working closely with cross-functional teams and international customers, you will translate business objectives into structured project plans and measurable outcomes. You will also play a key role in identifying risks, managing project changes, and ensuring alignment between technical teams and customer requirements. This is an excellent opportunity to contribute to large-scale digital learning initiatives within a collaborative, globally distributed professional services environment.

Accountabilities:

Manage multiple customer projects and professional services engagements simultaneously, ensuring delivery on time, within scope, and within approved budgets.
Define project scope, objectives, deliverables, and success criteria in collaboration with customers and relevant internal stakeholders.
Develop comprehensive project plans, schedules, milestones, and resource allocation strategies to support successful implementation.
Coordinate cross-functional teams to facilitate the development and delivery of project outputs, ensuring effective collaboration and accountability.
Oversee customer platform implementations and integrations, ensuring that technical solutions and professional services engagements meet business requirements.
Manage complex learning delivery and strategy engagements, ensuring resources are appropriately allocated and project activities remain aligned with agreed objectives.
Monitor project progress, track milestones, and evaluate actual results against established plans, proactively addressing delays and delivery challenges.
Manage changes to project scope, schedules, and costs using appropriate impact assessment, validation, and approval processes.
Identify, assess, and mitigate project risks to ensure business priorities, delivery commitments, and quality standards are maintained.
Provide regular project updates, status reports, and progress summaries to internal teams, customers, senior management, and other stakeholders.
Establish clear deadlines, assign responsibilities, and monitor individual and team contributions throughout the project lifecycle.
Maintain high-level oversight of projects across customer portfolios, ensuring consistency, transparency, and alignment with broader business objectives.
Build strong relationships with customers and internal stakeholders, proactively managing expectations and resolving project-related concerns.
Ensure effective coordination across geographically distributed teams, using virtual collaboration tools to maintain communication and delivery efficiency.
Requirements:
At least 5 years of professional project management experience, preferably within a Professional Services environment, combined with a bachelor's degree; alternatively, 3 years of relevant experience with a master's degree.
Proven experience managing customer-facing projects as a billable consultant within a professional services or consulting environment.
Experience working with Platform as a Service (PaaS) solutions, including platform implementations, integrations, or related technology projects.
Demonstrated ability to manage multiple complex projects simultaneously, independently prioritizing activities and delivering results with minimal supervision.
Strong understanding of project management methodologies, including project planning, scheduling, budgeting, resource management, risk assessment, and change control.
Experience coordinating cross-functional and geographically distributed teams across multiple time zones.
Proficiency with virtual collaboration and communication platforms, with the ability to manage customer engagements effectively in a remote working environment.
Strong desktop application skills, particularly Microsoft Word, Outlook, Excel, PowerPoint, Microsoft Project, and Teams, along with the ability to quickly learn new technologies and applications.
Excellent client-facing communication and stakeholder management skills, with the ability to build trust and maintain productive relationships at all organizational levels.
Strong organizational, time management, and multitasking abilities, with exceptional attention to detail and a results-oriented approach.
Proven problem-solving and decision-making skills, particularly when managing competing priorities, project risks, and changing customer requirements.
A collaborative team player with strong interpersonal skills and the ability to motivate teams and encourage accountability.
Adaptability, initiative, and a customer-focused mindset, with a commitment to delivering high-quality outcomes and continuous improvement.
Additional qualifications considered an advantage:
Knowledge of Learning Management Systems (LMS) or Learning Content Management Systems (LCMS).
Experience integrating digital learning content with LMS platforms.
Familiarity with talent transformation, Learning and Development (L&D), and organizational learning strategies.
Knowledge of organizational change management and the implementation of business transformation initiatives.
Benefits:
Remote Work Flexibility: Enjoy the opportunity to work remotely from India.
Professional Growth: Develop your project management expertise through exposure to complex, international customer engagements.
Learning Opportunities: Expand your knowledge of digital learning platforms, enterprise technology, and professional services methodologies.
Global Collaboration: Work with international customers and cross-functional teams across different regions and time zones.
Career Development: Strengthen your leadership, stakeholder management, and strategic project delivery capabilities.
Meaningful Impact: Contribute to initiatives that help organizations develop workforce skills, improve employee capabilities, and achieve measurable business outcomes.
Inclusive Workplace: Join a collaborative environment that values diversity, respect, curiosity, agility, and continuous learning.