Program Manager, Global Strategic Accounts

Accountabilities

Program Strategy and Planning: Translate account objectives into structured program plans with clear goals, timelines, responsibilities, milestones, and success metrics. Maintain a global roadmap and master calendar covering engagement campaigns, content initiatives, quarterly themes, and regional priorities while ensuring alignment with delivery capacity and resource availability.
Data, Reporting, and Performance Analysis: Manage account reporting by collaborating with data and internal teams to validate information, resolve discrepancies, and maintain consistent performance metrics. Develop and maintain dashboards tracking engagement, utilization, program outcomes, and progress against agreed commitments. Analyze trends, identify risks and opportunities, and recommend data-driven improvements.
Business Reviews and Insights: Coordinate quarterly and annual business reviews by preparing reports, performance insights, and supporting materials. Monitor program capacity, commitments, and resource requirements to inform prioritization and support strategic account decisions.
Program Development and Optimization: Integrate content, coaching, live sessions, and engagement campaigns into a cohesive roadmap aligned with client objectives and employee needs. Partner with operations, coaching, and content teams to increase awareness, participation, and utilization. Evaluate engagement initiatives, establish success measures, and use performance data and participant feedback to refine programs.
Cross-Functional and Client Coordination: Facilitate planning sessions with internal teams and client stakeholders, translating strategic priorities into clear decisions, ownership, and actionable next steps. Coordinate delivery requirements across regions and teams, manage dependencies, and ensure alignment on timelines and responsibilities.
Scope and Risk Management: Assess new requests against program objectives, timelines, available resources, and existing commitments. Identify potential risks and delivery constraints early, recommend practical solutions, and escalate decisions involving changes to scope, priorities, or resources to the Account Director.
Continuous Improvement: Incorporate feedback from clients, regional teams, and program participants into future planning. Identify opportunities to strengthen engagement strategies, improve operational efficiency, and increase the overall impact of global programs.
Requirements
Education: Bachelor's degree from an accredited college or university.
Professional Experience: At least 5 years of experience managing programs in enterprise client services, employee engagement, internal communications, or a related field.
Global Program Management: Demonstrated experience planning and managing ongoing programs across multiple regions or large, diverse employee populations.
Engagement Strategy: Experience developing and executing communication and engagement plans that increase awareness and participation through campaigns, events, content, and other channels.
Analytical Expertise: Strong analytical skills, including proficiency with dashboards, spreadsheets, performance metrics, and data interpretation to identify trends and recommend improvements.
Reporting and Client Communication: Experience preparing client-facing reports, presenting program insights, supporting business reviews, and leading planning discussions with client stakeholders.
Cross-Functional Collaboration: Ability to coordinate timelines, resources, dependencies, and priorities across teams without direct managerial authority.
Strategic Thinking and Problem-Solving: Ability to translate broad business objectives into actionable plans, anticipate challenges, assess competing priorities, and develop practical solutions.
Stakeholder Management: Strong communication, relationship-building, and organizational skills, with the ability to maintain alignment among internal teams, regional stakeholders, and enterprise clients.
Ownership and Adaptability: A proactive, results-oriented approach, with the ability to manage complex initiatives, monitor outcomes, and continuously improve program performance.
Preferred Experience: Familiarity with employee well-being programs, coaching services, or initiatives focused on workplace health, productivity, and resilience.
Benefits
Competitive Compensation: Base salary ranging from $130,000 to $160,000 per year, depending on experience and expertise.
Performance-Based Rewards: Competitive total compensation package that may include a performance bonus and equity.
Comprehensive Healthcare: Medical, dental, and vision insurance coverage.
Retirement Planning: 401(k) retirement savings plan with an employer match.
Generous Paid Time Off: Paid time-off programs designed to support rest, personal commitments, and work-life balance.
Additional Recharge Time: Thrive Time, an additional paid-time-off benefit designed to help employees recover and recharge after major projects or particularly demanding work periods.
Career Development: Opportunities to grow professionally, expand your expertise, and contribute to organizational growth and strategic initiatives.
Mission-Driven Environment: The opportunity to contribute to programs that improve employee well-being, productivity, and mental resilience across global organizations.
Supportive Culture: A human-centered workplace that values collaboration, inclusion, well-being, and a healthy work environment.