Program Manager, Housing Services (Gender Based Violence Specialized Services -GBVSS)

POSITION DESCRIPTION

The Program Manager, GBVSS Housing Services oversees rapid rehousing and transitional housing services for survivors of gender-based violence and their families. This position provides program leadership, staff supervision, and operational oversight to support survivor safety, housing stability, and access to permanent housing, particularly for Black and African American women and other survivors of color furthest from opportunity.

The Program Manager directly supervises Rapid Re-Housing advocates and the Gender Based Violence Transitional Housing Advocate, whose responsibilities include onsite services for 14 transitional housing units. The manager ensures coordinated, culturally responsive, trauma informed services across both programs and maintains a reduced direct service caseload based on program needs and management responsibilities.

LOCATION AND WORK EXPECTATION

The designated home office may be any relevant YWCA site in King or Snohomish County. This position works in person at YWCA sites and in the community, with regular local travel and a consistent presence across relevant staff locations, including Seattle, Renton, Kent, Everett, and Lynnwood. Hybrid and remote work are not available for this position.

ESSENTIAL JOB DUTIES

Program Leadership and Housing Services

Manage rapid rehousing and transitional housing operations, including referrals, eligibility screening, intake, service coordination, and transitions to permanent housing.

Establish service expectations and coordinate staff workloads, coverage, and resources to ensure timely, consistent support for survivors.

Oversee individualized safety, housing, and service plans that reflect participant goals and address barriers to long-term stability.

Guide the Transitional Housing Advocate in supporting residents of 14 units, monitoring vacancies, and coordinating unit readiness and resident transitions with maintenance and property management.

Support staff in addressing resident concerns and program guideline violations in consultation with the Director and appropriate housing staff.

Coordinate services with the Child and Youth Advocate, other GBVSS programs, and community partners to support residents and their families.

Provide consultation on complex cases, safety planning, and crisis response, and maintain a reduced caseload or provide direct service coverage as needed.

Staff Supervision and Development

Supervise, coach, and evaluate assigned staff through clear expectations, regular individual meetings, and timely performance feedback.

Lead recruitment, onboarding, training, and performance management in partnership with Human Resources and the Director.

Support staff in applying survivor centered advocacy, professional boundaries, confidentiality requirements, and culturally responsive practices.

Manage scheduling, time and attendance, and related supervisory approvals.

Build a respectful team environment that supports accountability, collaboration, professional development, and staff well-being.

Program Financial Management and Funder Compliance

Manage assigned program budgets, including understanding annual funding allocations, allowable expenses, staffing costs, and spending plans.

Review Monthly Operating Reports to assess actual monthly spending against the approved budget, identify variances, and address concerns with Finance and the Senior Director.

Monitor client assistance expenditures against established spending plans to ensure funds are used appropriately and remain available throughout the funding period.

Lead ongoing compliance with funder contracts, including service requirements, financial obligations, reporting deadlines, and supporting documentation.

Serve as a primary program contact for funder monitoring and external audits, independently coordinating program preparation, responding to requests, and participating in audit meetings.

Review program records, financial documentation, and service data for accuracy and readiness for funder review, working with Finance and other departments as needed.

Prepare and submit required program reports and coordinate financial reporting with Finance to ensure information is accurate, complete, and timely.

Lead responses to monitoring findings and audit recommendations, implement corrective actions, and track completion in partnership with the Director and relevant departments.

Community Partnerships and Coordination

Serve as a primary contact for GBVSS housing services and maintain relationships with housing providers, landlords, property managers, and community partners.

Expand housing opportunities and referral resources for survivors facing barriers to safe, affordable housing.

Ensure program participation in Domestic Violence Coordinated Housing Access Point meetings and other relevant community coordination efforts.

Coordinate access to legal assistance, health care, employment services, financial resources, parenting support, and other services.

Represent housing services in GBVSS, agency, and community meetings.

Race and Social Justice

Apply an antiracist lens to referrals, eligibility, service delivery, and housing access.

Support staff in understanding and addressing the intersections of racism, poverty, homelessness, and gender-based violence.

Lead team conversations that strengthen culturally responsive services and equitable participant outcomes.

Partner with staff and leadership to implement, evaluate, and report on GBVSS race and social justice goals.

Perform other duties consistent with the position.

QUALIFICATIONS AND CORE COMPETENCIES

At least four (4) years of experience providing housing, shelter, or related services to survivors of domestic violence or other gender-based violence, with a degree in human services or a related field, or an equivalent combination of relevant work, education, and transferable lived experience.

Demonstrated leadership experience through supervision, mentoring, staff training, team coordination, or program operations, preferably in social services.

At least two (2) years of experience managing program budgets or client assistance expenditures, including tracking spending against established budgets or spending plans.

Knowledge of rapid rehousing, housing stability planning, and survivor centered, trauma informed advocacy. Transitional housing or residential program experience is preferred.

Understanding of the intersections of racism, homelessness, poverty, and gender-based violence, with demonstrated ability to work effectively across cultures.

Ability to understand and apply funding requirements, housing regulations, confidentiality standards, and agency procedures.

Strong judgment, professional boundaries, communication, organization, and conflict resolution skills.

Experience maintaining confidential records, tracking program information, preparing reports, and monitoring expenditures.

Ability to develop community partnerships and help staff navigate housing, health, legal, and social service systems.

Proficiency with Microsoft Office and electronic systems used for documentation, communication, and reporting.

Ability to complete and maintain required domestic violence advocacy training and continuing education.

Valid Washington State driver’s license, reliable transportation, and insurance, with the ability to travel between multiple work sites within a day.

Relevant combinations of education, training, and professional or community leadership experience will be considered. A bachelor’s degree in human services, public health, social work, or a related field is preferred.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In performing this position, the employee:

All positions at YWCA Seattle | King | Snohomish are exposed to clients who have experienced or are experiencing trauma in various forms including but not limited to domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc. As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients.

Regularly work in office and community settings, including YWCA service locations, college campuses, hotels, and partner organizations.

Travel locally between staff and service locations throughout King and Snohomish Counties, sometimes visiting multiple locations within a workday.

Regularly communicate with advocates, participants, colleagues, and community partners in person, by telephone, and through electronic platforms.

Frequently use a computer and other office technology to review client files, prepare documentation, approve timesheets, and participate in meetings.

Perform work involving periods of sitting, standing, or moving within offices and community locations, with flexibility in positioning as duties allow.

Occasionally transport routine work materials, such as a laptop, files, and outreach supplies.

Respond to emotionally intense situations and participant crises using sound judgment, de-escalation skills, and established safety procedures.

This position involves exposure to accounts of domestic violence, sexual assault, commercial sexual exploitation, and other traumatic experiences. Regular supervision, consultation, and available staff support resources are important components of the work environment.

*Continuously = Over 80% of the time | Frequently = 20–80% | Occasionally = Under 20%