Property Claims Manager

Accountabilities:

• Provide strategic oversight and technical direction for first-party property claims, including accelerated, large, complex, and high-exposure losses.
• Manage and monitor TPA, adjuster, counsel, and vendor performance through audits, scorecards, escalations, governance sessions, and adherence to established processes.
• Support claims professionals and partners with coverage analysis, coverage determinations, subrogation, resolution strategies, and complex claim decisions.
• Establish and maintain reserve best practices, authority levels, resolution thresholds, and portfolio management standards.
• Coordinate with legal partners on coverage strategy, alternative dispute resolution, litigation management, and file-level or panel oversight where applicable.
• Lead initiatives that improve claims workflows, quality assurance programs, performance analytics, and overall operational efficiency.
• Monitor and report on key performance indicators, quality, compliance, large-loss activity, exposure trends, and other portfolio metrics.
• Provide claims insights to senior leadership, Underwriting, and Product teams to support risk selection, policy language, endorsements, and broader risk strategy.
• Identify jurisdictional trends, regulatory developments, legal changes, and case law that may affect claim outcomes and portfolio exposure.
• Contribute to enterprise risk management initiatives and identify opportunities to strengthen controls and reduce risk.
• Monitor file-handling trends and resolution strategies while supporting training, quality reviews, and governance activities.
• Oversee the adjustment of commercial property claims, including large, complex, and volume losses, across internal and external teams.
• Lead complex coverage issues and coordinate with counsel when appropriate.
• Oversee catastrophe response activities and field vendor coordination.
• Drive subrogation and risk transfer strategies across the property claims portfolio.
• Identify trends and opportunities for continuous improvement and provide relevant reporting and analysis to senior management.

Requirements:

• 7+ years of subject-matter-specific claims experience in a desk adjusting environment, such as an MGA, insurer, or TPA.
• Demonstrated experience managing desk adjusting or property claims teams.
• Experience leading teams or directly managing field adjusting, property claims teams, and/or external claims vendors.
• Proven experience managing TPAs, legal counsel, and claims vendors while maintaining quality and performance standards.
• Advanced knowledge of property coverage forms, claims management strategies, and jurisdictional considerations.
• Strong leadership, analytical, communication, and influencing skills, with the ability to collaborate effectively across functions.
• Experience using claims systems, diary management tools, performance tracking, and related technology in a remote-first environment.
• Strong ability to manage complex and high-exposure claims while balancing technical accuracy, business objectives, compliance, and customer outcomes.
• A college degree is preferred.
• Insurance designations are preferred.
• Experience supporting organizations through periods of significant or rapid growth is a plus.
• Experience with quality assurance, continuous process improvement, UX/UI, design thinking, Lean, Agile, project management, or product ownership is a plus.
• Bilingual capabilities, including Spanish, Mandarin, Korean, Arabic, or another relevant language, are a plus.
• Must be authorized to work in the United States without current or future visa sponsorship.

Benefits:

• 100% remote work.
• Health insurance with premiums fully covered by the employer.
• Dental and vision insurance with premiums fully covered by the employer.
• Employer-paid basic life insurance.
• Flexible Spending Account or Health Savings Account options, depending on plan eligibility.
• 401(k) plan with up to a 4% employer match and immediate vesting.
• Flexible paid time off, generally aligned with business needs and typically not exceeding approximately five weeks per calendar year.
• 12 company-paid holidays annually.
• Annual continuing education stipend.
• Estimated annual salary of $100,000–$120,000, with potential consideration above the midpoint for candidates with additional relevant experience and qualifications.
• Salary decisions consider internal equity, market data, skills, relevant experience, degrees, certifications, and other job-related factors.