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Belize
Onsite
Belize Island Holdings, Ltd. is a subsidiary of Norwegian Cruise Line Holdings, Ltd. Harvest Caye in Southern Belize is the Caribbean’s premier island destination. Guests can immerse themselves in natural beauty and culture on a 75-acre oasis featuring an expansive pool with a swim-up bar, salt-water lagoon for water sports, exclusive 7-acre beach and exciting shore excursions ranging from zip lining across the island to jet skiing in the Caribbean sea; also, other activities including parasailing to view the beautiful island from approximately 200 feet above, and snorkeling the world’s second largest barrier reef. The island is home to an incredible Nature Center, focused on wildlife conservation for the country of Belize, as well as providing guests with an activity to immerse themselves in nature and to learn about native species in the area. Whether you are trying to relax on a villa by the water, or zip line 90 feet up throughout the island, opportunity for fun and enjoyment is available everywhere you look. Belize Island Holdings, Ltd. is a subsidiary of Norwegian Cruise Line Holdings, Ltd. Harvest Caye in Southern Belize is the Caribbean’s premier island destination. Guests can immerse themselves in natural beauty and culture on a 75-acre oasis featuring an expansive pool with a swim-up bar, salt-water lagoon for water sports, exclusive 7-acre beach and exciting shore excursions ranging from zip lining across the island to jet skiing in the Caribbean sea; also, other activities including parasailing to view the beautiful island from approximately 200 feet above, and snorkeling the world’s second largest barrier reef. The island is home to an incredible Nature Center, focused on wildlife conservation for the country of Belize, as well as providing guests with an activity to immerse themselves in nature and to learn about native species in the area. Whether you are trying to relax on a villa by the water, or zip line 90 feet up throughout the island, opportunity for fun and enjoyment is available everywhere you look.
POSITION SUMMARY
Responsible for the daily servicing and cleaning for all departments on a prompt and professional basis, and in accordance with the company’s highest standards as outlined.
To provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.
DIMENSIONS
Must be able to provide efficient cleaning and service for the island, which includes all guests’ areas and offices/department as outlined in the essential functions
NATURE AND SCOPE
Through daily cleaning, provides frequent contact and service to guests in a warm, friendly and polite manner at all times and under all circumstances.
The incumbent must be able to work in a multi-cultural environment; also, must be able to adjust to changes in schedules, assignments and deadlines.
ESSENTIAL FUNCTIONS
• Create an impression of welcome and preparation
• Attend pre/post shift communications meetings
• Responsible for the cleanliness of all work areas and any equipment used • Cleans mirrors, chrome, glass, windows, window ledges, and other shinning surfaces
• Collects all trash and removes it clean and sanitizes the trash bins.
• Chemical caddy is neatly stocked, items are properly labeled, and the caddy is never left unattended
• Spot checks walls and floors for marks
• Ensures the restrooms smell properly. Uses air freshener daily or an atomizer to eliminate “odors”.
• When not in use, equipment must be correctly stored; caddies, buckets, dusters, brooms, mops and cleaning rags.
• Re-stocking of all paper products as needed
• Re-stocking of all amenities as needed, including the soap/lotion dispensers.
• Air vents cleaned, and work areas properly dusted
• Cleaning & sanitizing of shower heads and faucets in section.
• Cleaning & sanitizing of drains, toilet brush and holders
• Ensures preset par level of stock is maintained.
• Responsible for requesting linen and towels from the Main Laundry.
• Assist with prompt laundry service as needed
• Handles guest complaints and strives for early guest recovery.
• Reports any lost items immediately to the Supervisor or Security
• Deliver guest requests. (Service must be provided within 15 minutes, or guest must be informed of any delay in service.)
• Reports guest complaints and comments and the action taken to rectify the problem.
• Controls costs by reducing waste.
• Daily service includes the immediate reporting of any maintenance required to a supervisor.
• Responsible for keeping informed of all activities and locations throughout the island in order to answer guest inquiries promptly and accurately.
• Notify security of any suspicious activity and hazardous situations
• Notify supervisor of any maintenance issues
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and carry out the policies and procedures appropriate for his/her position.
• May be required to transport guests or equipment in an 8-person golf cart
QUALIFICATIONS
• Intermediate to Advanced verbal and written level of English is required
EDUCATION
• High School diploma or equivalent is required.
ATTRIBUTES
• Customer Service Oriented, Self-sufficient, Responsible and Well Organized
• Handles confidential and classified material and ensures confidentiality at all times
• Professional office etiquette and discretion. • Proactive, team player, problem solver.
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Able to work 7 days a week and holidays
• Demonstrate positive behaviors, smiling, being polite and courteous
• Able to develop a camaraderie with team members
PHYSICAL REQUIREMENTS
• While performing the essential functions of this job, all team members are required to stand; walk short distances; use hands to touch, handle or feel; reach with hands and arms; talk or hear. Positions may require repetitive motion of bending, climbing, going up and down stairs and lifting more than 25 pounds.
• Work within different temperature changes—indoors to outdoors.
• Able to pass basic safety course. • Independent and can work with minimal supervision
• This is a minimal description of duties. Other work requirements may be necessary and assigned as business or maritime law dictates.
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Contact BIHL: Telephone # (501) 521-2500
Malacate Area, Independence Village
Belize C.A.