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Atlanta, Georgia, United States
Hybrid
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Public Sector Account Advisor who will be responsible for serving as a strategic partner and trusted advisor to our government and public sector customers, driving long-term account growth, retention, and measurable return on investment. If you love building lasting customer relationships and helping public sector fleets get the most out of their data, and are keen to join an industry leader — we would love to hear from you!
As a Public Sector Account Advisor your key area of responsibility will be driving long-term growth, retention, and demonstrable ROI across a portfolio of government and public sector accounts. You will be responsible for acting as the primary point of contact for your customers, understanding their unique business needs and objectives, monitoring account health, and proactively addressing risks before they become issues. You will also need to lead regular business reviews, build and execute account plans that uncover expansion opportunities, and turn Geotab data into clear, actionable insights that help customers run more efficient fleets. You will need to work closely with Sales, Support, Product, and Engineering teams to advocate for your customers, coordinate the right internal resources, and make sure every commitment is delivered seamlessly.
To be successful in this role you will be a proactive, organized, and trusted relationship builder who communicates clearly with everyone from fleet managers to executives, and who stays calm and solution-focused when issues need to be escalated. In addition, the successful candidate will have a strong understanding of government procurement and fleet operations, the ability to articulate ROI with data, and a passion for continuously improving the customer experience.
Act as the primary point of contact for assigned accounts, understanding their unique business needs, challenges, and objectives.
Monitor account health, identify potential risks, and proactively address issues to prevent customer churn.
Build and maintain strong, long-term relationships with key stakeholders within customer organizations, including executives, managers, and technical staff.
Conduct regular business reviews to assess performance, identify areas for improvement, and explore opportunities for expansion.
Develop and execute account plans that drive growth and retention by identifying upselling and cross-selling opportunities, promoting solution adoption, and demonstrating the tangible value of Geotab solutions.
Leverage Geotab's data and analytics capabilities to provide customers with actionable insights that help them optimize their operations, improve efficiency, and achieve their business objectives.
Work closely with customers to define and track key performance indicators (KPIs) that demonstrate the ROI of Geotab solutions.
Lead implementation strategies to ensure solution stickiness and prevent customer churn.
Bachelor's degree in Business, Engineering, Computer Science, or a related field, or an equivalent combination of education and work experience.
5 to 8 years of experience in customer-facing roles such as account management, customer support, or program coordination, ideally in the public sector or fleet management industry.
In-depth understanding of government procurement and the unique operational challenges of fleet environments.
Experience supporting complex contracts or operational projects, including cross-functional coordination, escalated issue handling, and process documentation.
Advanced proficiency in Salesforce, Jira, and Google Workspace.
Ability to meet FedRAMP and CONUS compliance requirements to support federal accounts.
Up to 20% domestic/international travel may be required.
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at HRCompliance@geotab.com. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.
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