FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.
Job Summary
The Software Engineer (Tier-2) supports the availability, performance, reliability, monitoring, incident response, and operational excellence of FreeWheel platforms, with a primary focus on the Streaming Hub application.
This role provides Tier-2 support for customer-facing issues, assists with maintaining UI components within the Streaming Hub, and develops an understanding of customer workflows, system architecture, and business logic to effectively troubleshoot technical issues.
The engineer works closely with senior engineers and cross-functional teams to resolve incidents, improve operational efficiency, and contribute to automation and platform reliability. Under general guidance, this role handles routine to moderately complex technical challenges while continuously developing technical expertise.
Job Description
Core Responsibilities:
- Provide Tier-2 support for the Streaming Hub application by troubleshooting customer issues related to inventory registration, targeting, and UI functionality
- Contribute to the development and maintenance of UI components within the Streaming Hub platform
- Develop an understanding of business logic, application architecture, and customer workflows to diagnose and resolve production issues
- Troubleshoot application, infrastructure, and integration issues with guidance from senior engineers when needed
- Build and maintain automation tools and scripts to improve operational efficiency and reduce manual work
- Debug application code and assist in resolving issues across distributed systems
- Collaborate with engineering, client services, and other stakeholders to investigate and resolve customer issues
- Participate in production support, live event monitoring, and incident response activities
- Assist with release validation, production verification, and post-release monitoring
- Contribute to documentation, knowledge sharing, and operational best practices
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Preferred Technical Qualifications:
- Experience programming in Python and/or Go (Golang)
- Experience troubleshooting web applications and distributed systems
- Basic understanding of frontend technologies and UI development
- Working knowledge of SQL and relational databases
- Familiarity with cloud platforms such as AWS or OCI
- Exposure to AWS services such as EC2, S3, IAM, VPC, Route 53, and Lambda
- Familiarity with monitoring, logging, and observability tools
- Basic understanding of CI/CD practices and development tools (Docker, Kubernetes, Jenkins, Git)
- Strong Linux fundamentals and basic networking knowledge
- Understanding of secure software development and operational best practices
Core Competencies / Behaviors:
- Customer-focused with an interest in understanding business impact
- Strong problem-solving and troubleshooting skills
- Willingness to learn business workflows and platform architecture
- Effective verbal and written communication skills
- Detail-oriented with the ability to manage multiple priorities
- Collaborative team player who works effectively with cross-functional teams
- Takes ownership of assigned work and seeks guidance when appropriate
- Continuously develops technical skills and contributes to team knowledge sharing
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Amazon Web Services (AWS), Software Engineering, Troubleshooting
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
5-7 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
