ROLE AND RESPONSIBILITIES
• Completes assigned quality assurance audit reviews timely per assignment and in line with SLA.
• Works to identify key risks in the assigned area and escalates concerns to their supervisor.
• Provide feedback to supervisor on success and failures identified during the Quality Assurance process.
• Reports any training needs or opportunities to management.
• Provide procedures and address issues that may hinder accuracy, timeliness and/or deadlines.
• Ensure regulatory and operational compliance for loans reviewed.
• Responsive to internal and external customer needs in a timely, accurate and professional manner.
QUALIFICATIONS AND TECHNICAL SKILLSETS:
• 2-4 years’ experience in operations, operational risk, or risk management; US or any region mortgage servicing experience preferred.
• Any experience in Loss mitigation, foreclosure, bankruptcy and underwriting is beneficial • Any experience in working with Sagent\MSP\LoanSphere (BKFS) is good to have
• Bachelor’s Degree preferred in a related discipline such as Business, Public Policy, Communications, or Public Relations.
• Excellent communication skills across multiple stakeholder levels, both internally and customer-facing.
• High level of attention to detail
• Outstanding analytical capabilities to deconstruct a complex situation into root causes.
• Ability to judge and assess situations in a very objective manner.
• Ability to maintain a calm demeanour in critical, escalated, fast-paced situations.
• Demonstrated analytical-thinking and problem-solving experience.
• Able to prioritize one’s own daily activities.
• Capable of working in a team environment
• Can use good judgement
NOTES:
Prefer candidates already residing in Bangalore
