QA - Senior Associate-Bangalore

Industry/Sector

Insurance

Specialism

Microsoft

Management Level

Senior Associate

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Senior Associate in our Microsoft Dynamics CRM team, you will play a pivotal role in transforming our clients' technology landscapes across various functions, leveraging Microsoft Dynamics. Within our Technology Consulting practice, you will contribute to PwC's value proposition of "strategy led and technology enabled," aligning industry focus with Microsoft technologies such as Dynamics 365, Azure, Power Platform, and Power BI. You will help clients optimize their Sales, Service, and Marketing functions, deploying Microsoft Business Applications Suite to meet unique business needs.

As a Senior Associate, you will focus on building meaningful client connections and learning how to manage and inspire others. You will navigate increasingly complex situations, growing your personal brand and deepening your technical skills. You are expected to anticipate the needs of your teams and clients, delivering quality solutions. Embracing increased ambiguity, you will be comfortable when the path forward isn’t clear, using these moments as opportunities to grow.

In this role at PwC Acceleration Center India, you will leverage your skills to analyze complex concepts, interpret data to inform insights, and uphold professional standards. You will use a broad range of tools and methodologies to generate new ideas and solve problems, contributing to the firm's overall business strategies.

Responsibilities

- Assisting clients in transforming their technology landscape using Microsoft Dynamics across various functions
- Leveraging Microsoft Dynamics 365, Azure, Power Platform, and Power BI to align consulting solutions with industry needs
- Managing CRM implementations to optimize sales, service, and marketing functions for clients
- Conducting business process analysis to enhance operational efficiency and customer journey experiences
- Integrating Microsoft Dynamics CRM architecture and configuration to meet unique business requirements
- Utilizing CRM analytics to provide insights and recommendations for client projects
- Facilitating user training sessions to improve client adoption of Microsoft Business Applications Suite
- Analyzing complex data to inform strategic decisions and enhance client service delivery
- Building and maintaining client relationships to understand and anticipate their evolving needs
- Collaborating with teams to navigate complex situations and deliver quality solutions

What You Must Have

- At least a Bachelor's degree
- At least 5 years of experience
- Oral and written proficiency in English required

What Sets You Apart

- Excelling in CRM project management and CRM analytics
- Demonstrating proficiency in Microsoft Dynamics CRM architecture and integration
- Utilizing analytical thinking to break down complex concepts
- Developing meaningful client connections in the financial services sector
- Navigating ambiguity while embracing change and learning agility
- Upholding professional and technical standards in client engagements
- Interpreting data to inform insights and recommendations

Travel Requirements

Not Specified

Job Posting End Date