Quality Assurance Officer - Internal Audit Investigations - Associate

Job Description:

Job Title Quality Assurance Officer - Internal Audit Investigations

Corporate Title Associate

Location Jacksonville, FL

Overview
 

You will join Deutsche Bank’s Quality Assurance Investigations team as an Associate, where your analytical skills, attention to detail, and professional judgment will help support the quality and consistency of investigations across the firm. In this role, you will perform quality assurance reviews of investigation files, including misconduct, conduct, whistleblowing, regulatory, and operational matters.  You will assess whether investigations are well-documented, appropriately supported, and aligned with applicable standards and process expectations. You will work with investigation teams, QA colleagues, and stakeholders to provide clear observations on documentation, evidence, and process adherence.  This role offers exposure to sensitive and important matters, with opportunities to contribute to continuous improvement across the investigations quality framework.  This role is well suited to candidates with experience in investigations, audit, or quality assurance who can assess documentation, evidence, and process adherence in a structured and objective manner.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration

• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gift and volunteer programs

What You’ll Do

• Perform quality assurance reviews of investigations (misconduct, conduct, whistleblowing, regulatory, operational)

• Document clear, constructive QA observations to help strengthen investigation quality and support defensible outcomes

• Identify recurring themes, root causes, and emerging risks, contributing to thematic reporting and insight

• Collaborate with investigation teams while maintaining independence

• Contribute to the development and enhancement of investigations quality assurance standards, methodology, and guidance

• Contribute to regulatory engagement, internal reviews, and external quality assessments

Skills You’ll Need

• Proven experience in investigations, audit, legal, or quality assurance within a regulated financial services environment

• Demonstrated capability reviewing investigation files, case documentation, workpapers, or related control evidence

• Strong analytical and critical thinking skills, with the ability to apply guidance thoughtfully and identify quality considerations beyond checklist completion

• Clear, confident written and verbal communication skills, including the ability to communicate observations with credibility, tact, and professionalism

• Proven ability to leverage AI tools to enhance productivity, optimize workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs

Skills That Will Help You Excel

• Interest in improving quality through smarter ways of working, including data, artificial intelligence, or tooling

• Experience with data analytics and reporting to identify trends, themes, or quality insights

• Collaborative mindset with the ability to build trust across teams

• Comfort working in sensitive, high-impact risk environments

• Continuous improvement mindset focused on raising standards

Expectations

It is the Bank's expectation that employees hired into this role will work in the Jacksonville, FL office in accordance with the Bank's hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Jacksonville, FL is $60,000 to $92,500. Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits
 

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authenti­cally and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

Learn more about your life at Deutsche Bank through the eyes of our current employees https://careers.db.com/life

The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank’s California Privacy Notice please email HR.Direct@DB.com.

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We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Click these links to view Deutsche Bank’s Equal Opportunity Policy Statement and the following notices: EEOC Know Your Rights; Employee Rights and Responsibilities under the Family and Medical Leave Act; and Employee Polygraph Protection Act.