Quality Improvement Specialist (Fresh and Cold Chain)

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Food Safety Specialist

Location – Milton Keynes

Job Purpose

The Food Safety Specialist is responsible for ensuring that all food storage, handling and transport activities across the organisation’s distribution centres and transport operations meet the highest food safety standards and comply with all relevant regulatory and customer requirements.

The role will lead the development, implementation and maintenance of food safety systems including HACCP, food hygiene standards and audit programmes, ensuring safe and compliant handling of food products throughout the logistics network.

Key Responsibilities

Food Safety Management

• Lead the implementation and maintenance of food safety management systems across the business.
• Ensure all sites operate in accordance with recognised food safety standards and company policies.

Auditing & Inspections

• Conduct routine internal food safety audits and hygiene inspections across all logistics sites.
• Identify gaps and implement corrective and preventative actions.
• Monitor compliance with temperature control, traceability and product handling requirements.

Incident & Risk Management

• Lead investigations into food safety incidents, contamination risks or product integrity issues.
• Manage product hold, quarantine and recall procedures when required.
• Conduct root cause analysis and implement corrective actions to prevent recurrence.

Transport & Cold Chain Integrity

• Ensure effective control of temperature-controlled storage and transport where applicable.
• Work with Transport Managers to ensure vehicles meet hygiene and food safety standards.

Training & Engagement

• Deliver food safety training programmes to operational teams including warehouse staff, drivers and supervisors.
• Promote high standards of food hygiene, product protection and contamination prevention

Supplier & Contractor Oversight

• Support approval and monitoring of suppliers, contractors and service providers involved in food handling or storage.
• Ensure third-party logistics partners operate in accordance with company food safety standards.

Performance & Reporting

• Monitor key food safety performance indicators including audit results, incidents and non-conformances.
• Prepare reports and improvement plans for senior management.
• Support continuous improvement initiatives across the logistics network.

Skills & Experience Required

Essential

• Experience in food safety or quality management within logistics, warehousing or food distribution.
• Strong knowledge of food safety management systems and regulatory requirements.
• Experience implementing HACCP and hygiene controls in storage and distribution environments.
• Experience supporting external food safety audits.
• Ability to influence operational teams and drive compliance.

Qualifications

• Level 4 Food Safety / HACCP qualification (or equivalent)
• HACCP certification
• Degree in Food Science, Food Safety, Environmental Health or related discipline (desirable)

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.