Receptionist (Rockefeller Center)

Typical Business hours: Mondays to Sundays 7:00AM to 12:00AM

Reports To: The Receptionist will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. 

Job Overview:

Top of the Rock at Rockefeller Center is an iconic New York City attraction, offering breathtaking views of the city skyline from the Observation Deck. Our team members are empowered to create singular moments by displaying a strong attention to detail and anticipating our guests’ needs. Applicants should demonstrate an ability to quickly learn and communicate information pertaining to Top of the Rock as well as other aspects of Rockefeller Center. Working hours will include daytime, evening, weekend, and holiday hours. Availability on weekends and holidays is required. Due to the nature of this role and its responsibilities, the team member must report to the on-site work location during scheduled work hours. Public health and safety are a top priority of every team member. All employees must be committed to creating a safe and enjoyable environment for all our guests and staff.

The Receptionist provides exceptional service by greeting and assisting all visitors and answering inbound calls, continuously offering the highest level of service to all corporate employees and their visitors, and maintaining a professional image of the company by providing prompt, courteous and efficient service.

As an effort to be a cross-trained team player, the Receptionist may be called upon to assist in other SPS service areas such as, but not limited to mail/shipping operations, hospitality and general office/facilities work based on operational needs to provide a top tier customer experience. 

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. 

Main Functions: 

• Primary function of reception/concierge: answer all calls/correspondences and provide an exceptional customer service experience for all incoming/outgoing visitors. 
• Light facilities/hospitality work: perform hospitality work as needed such as but not limited to assisting customers to open troubleshooting tickets, help order supplies, stock kitchens/service areas with supplies. May be asked to help set up/ take down conference rooms for meetings/events.  
• Mail Service: will be cross trained to assist mail services as needed. This includes, but not limited to sorting/distributing mail, receiving/ tracking packages.  

Duties and Responsibilities: 

• Provide 5-star customer service to all employees, clients, and visitors.
• Answer and route incoming calls professionally and efficiently, handling some confidential calls with discretion.
• Greet and register visitors, ensure completion of NDA, and issue temporary or replacement badges as needed.
• Maintain accurate records for visitor logs and access cards, ensuring all loaned badges are returned.
• Notify employees of deliveries or coordinate with the Mail Room for receipt.
• Provide light administrative support, including scheduling meetings, coordinating catering, and assisting with clerical tasks.
• Maintain a clean, organized reception and meeting area; replenish supplies in pantry, conference, and barista areas.
• Monitor and order office and pantry supplies; assist with copy/print services and ensure equipment is functioning properly.
• Update phone lists and train backup personnel on front desk procedures.
• Maintain professionalism and confidentiality when handling sensitive matters.
• Proactively support other office service functions and take initiative during downtime.

Competencies: 

• Strong customer service and communication skills
• Professional appearance and demeanor
• Excellent organizational and time management skills
• Discretion and integrity in handling information
• Adaptability and problem-solving ability
• Team-oriented, dependable, and proactive

Qualifications and Education Requirements: 

• High School Diploma or equivalent required; college coursework preferred
• 1–3 years’ experience in reception, administrative, or customer service roles
• Proficiency in MS Office and standard office systems (multi-line phones, copiers, scanners)
• Strong written and verbal English communication skills
• Ability to multi-task and manage priorities while maintaining composure
• Must maintain professional appearance and adhere to company policies

Physical Demands:

• Ability to lift up to 40 lbs and use a wheeled cart (up to 60 lbs capacity)
• Manual dexterity for office equipment operation
• Ability to sit, stand, and walk for extended periods

 Travel: None or Negligible 

 Other Duties: 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.