Recovery Coordinator

Recovery Coordinator (London)

Location: Lorraine Hewitt House
Working Hours: 37
Contract Type: Permanent
Salary: £28,690 - £37,126

Make a real difference in your community

Are you passionate about helping others live safer, healthier and more independent lives?

Join Waythrough, one of the UK’s leading mental health and social support charities, and make a lasting impact every day.

We support over 125,000 people each year through our 200 services, empowering individuals to overcome challenges around mental health, housing, and substance use.

About the Role

We are seeking a Recovery Coordinator to provide holistic, person-centred support to adults affected by alcohol and substance use, including those with complex needs, co-existing mental health difficulties and wider vulnerabilities. The postholder will coordinate treatment pathways, undertake assessments and risk management, and deliver clinical and psychosocial interventions to support sustainable recovery.

The role will include supporting clinical treatment processes, including the generation of prescriptions, working closely with prescribing clinicians and healthcare professionals to ensure accurate and timely treatment coordination in line with clinical procedures and organisational policies. A key responsibility will also be developing and facilitating structured, recovery-focused groups and activities, creating inclusive spaces that build confidence, encourage peer support and strengthen recovery capital.

Working under the direction of the Team Leader, you will be an integral part of a dynamic, multi-agency team supporting individuals to develop new skills, access training and volunteering opportunities and progress towards employment. You will contribute to delivering high-quality recovery services that empower people to achieve their personal goals and maintain long-term recovery.

What You'll Do

• Manage a caseload of service users with varying and complex needs, undertaking comprehensive assessments, risk assessments and regular reviews to coordinate person-centred care, treatment and recovery plans.
• Work effectively with individuals experiencing complex alcohol and substance use issues, including those with co-existing mental health difficulties, physical health conditions and other vulnerabilities, providing compassionate, trauma-informed and recovery-focused support.
• Generating prescriptions in accordance with clinical instructions, organisational policies and established procedures, liaising with prescribing clinicians, nurses and other healthcare professionals to ensure accurate prescribing arrangements and continuity of treatment.
• Plan, develop and facilitate a range of structured, recovery-focused groups and activities, creating safe, inclusive and engaging environments that encourage participation, build confidence, promote peer connections and support positive behaviour change.
• Work collaboratively with service users, families, carers, multidisciplinary teams and external agencies to coordinate treatment pathways, deliver psychosocial interventions and support individuals to access appropriate services, training, volunteering and employment opportunities.
• Monitor service users' progress, identify changes in risk or support needs, maintain accurate and confidential records, and contribute to service reviews, group supervision and the ongoing development and evaluation of recovery programmes.
• Promote service user, family and carer involvement, contributing to improved outcomes for children and families affected by drug and alcohol-related harm and supporting individuals to develop recovery capital and achieve sustainable recovery.

To Succeed in This Role, You'll Need

• Experience working as a Recovery Coordinator or in a similar role supporting adults with complex alcohol and substance use needs, including individuals with co-existing mental health difficulties and other vulnerabilities.
• Strong understanding of recovery-oriented, person-centred, trauma-informed and strengths-based practice, with the ability to support individuals towards meaningful and sustainable recovery.
• Experience or knowledge of prescription generation and printing processes, with an understanding of clinical procedures, confidentiality, accuracy and the importance of working within appropriate clinical governance arrangements.
• Experience or confidence in planning, developing and facilitating groups, workshops or structured activities, with the ability to create inclusive and supportive environments that encourage participation and peer engagement.
• Ability to undertake comprehensive assessments, manage complex caseloads, identify and respond to risk, prioritise competing demands and maintain accurate and timely service-user records.
• Ability to work effectively within multidisciplinary and multi-agency environments, building positive working relationships with prescribing clinicians, healthcare professionals, specialist services, families and partner organisations.
• Excellent communication, organisational and interpersonal skills, with a compassionate, non-judgemental approach and the ability to engage, motivate and empower individuals with diverse and complex needs.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

Closing Date: