Job Description
RESIDENT PROGRAM MANAGER
At Extendicare, we believe that working as a team and celebrating achievements creates an environment that allows us to reach our potential. As a valued member of our recreation team, you will assume ultimate responsibility for providing high-quality care while maintaining a safe and healthy environment for residents and staff. Extendicare offers rewarding and meaningful work where you can enrich your life and the lives of others.
This position is for our Extendicare, St. Paul Home, located in St. Paul, Alberta.
What you’ll be doing:
- Manages unionized and non-unionized contracted staff
- Recruits, provides orientation and maintains continuous learning opportunities Conducts staff investigations, performance management and return to work program; monitors attendance program; authorizes vacation and time off requests; approves overtime; processes payroll
- Maintains staff schedules; revises job descriptions and job routines
- Facilitates and coordinates meetings and activities for Residents Council, H&S,
- Performs rotational weekend and holiday on-call manager duties
- Participates on ITDC and divisional teams such as QI, BSO, RAI-MDS, infection control, palliative care, emergency preparedness, ethics, peer group, safety group and LTC accreditation
- Management Co-chair of H&S Committee and responsible for overseeing on-line training of Extendicare’s 24-7 Safety program, including WHMIS and AODA of staff
Resident-Centered Care
- Oversee the resident recreation admission and quarterly assessments in collaboration with residents, caregivers and ITDC meetings
- Coordinates resident satisfaction surveys
- Collaborates with teams on rehabilitative, therapeutic and recreation program development including Montessori, Snoezelen, music, horticultural and art therapies, restorative mobility and ROM; recreational programs in 5 domains, including group and 1:1 (cultural and theme events, community outings and special celebrations including Celebration of Life Memorials)
- Coordination of equipment repairs and loans
- Scheduling clinics with contracted service providers (dental, vison and hearing and adaptive apparel services
- Coordination of application process for accessibility transportation
Financial Management
- Procures regular Activation department and special program supplies such as entertainers, vendors, dietary department and external food purchases; decorations to meet operational budgets; assist with corporate contract tendering, process petty cash receipts and supplier invoices
- Responsible for completing biweekly payroll for Activation Staff
Volunteer Management
- Recruits and manages a diverse volunteer base and student placements from high schools, colleges and universities in activation, gerontology, recreation and leisure studies, social services and nursing; multi-faith groups; community associations,
- Build partnerships with community groups, St. John Ambulance Pet Therapy Program, Royal Canadian Legion, Veterans Affairs Canada, Girl Guides of Canada, recreation centres, libraries, Credit Valley Conservation, municipal/ provincial/federal governments
- Networking with educational institutions, service groups, faith organizations, media and local businesses
- Presentations and fundraising initiatives to raise awareness for Alzheimer’s Society of Peel (Annual Coffee Break and Walk for Memories); Farley Foundation
- Plans and facilitates volunteer appreciation activities and recognition
Computer Proficiency
- Utilizes the internet, Citrix, Publisher, Microsoft applications (Word, Excel, PowerPoint) for monthly activity calendars, posters, presentations, minutes, memos, newsletters, scheduling, booking appointments, emails, notices, bulletins, upload and update resident photos in database
- Operates documentation and training applications, including Activity Pro, Extendicare-based payroll software, Point Click Care and iTacit
What you bring:
- Post-secondary degree or diploma in recreation and leisure studies, therapeutic recreation, kinesiology or related field, including social work from a university or community college required
- Knowledge of the concepts of Activation and Therapeutic Techniques, Restorative care, Gentle Persuasive Approach, Montessori-based programing and event planning
- Minimum one to two years management experience in Long-term Care
- Experience in planning, developing and evaluating effectiveness of group and one-one programming for a diverse population of cognitive and physically impaired aging adults using a resident-centered care approach
What you’ll get
- Continuous mentorship, support for life-long learning and growth opportunities
- Opportunities for advancement and career growth within the organization
- A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.
- Employee Family Assistance Program.
- Robust benefits package.
Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of over 115 operated senior care and living centers, as well as our home health care operations, we are committed to delivering care throughout the health care continuum to meet the needs of a growing seniors’ population in Canada. Our qualified and highly trained workforce of 23,700 individuals are united by a dedication to quality care and by our vision of being the best provider of senior care and services in Canada.
Time Type:
Full time
At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.
We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.
Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.
We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.
Extendicare is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.
Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at careers@extendicare.com.
We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.
