At Jewson, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!
We know the trade. In fact, on average you'll find close to 90 years' experience in every Jewson branch!
This is a full-time role working Monday to Friday, 8:00 am to 5:00 pm
Covering three branches in Kilmarnock and Ayr. Kilmarnock (KA1 2NN & KA1 3XA) and Ayr (KA8 9AE)
To manage and grow an assigned customer portfolio across three branches in Kilmarnock and Ayr, building strong relationships, identifying sales opportunities and reactivating dormant accounts. Working closely with branch teams, the role will deliver excellent customer service, drive profitable sales growth and support opportunities across the wider branch network.
What You’ll Be Doing
- Manage and grow an assigned portfolio of customers across three branches in Kilmarnock and Ayr.
- Build strong customer relationships, understand their needs and identify opportunities to increase sales and profitability.
- Be proactive and visible, including regular customer and site visits.
- Manage estimates, orders and projects, ensuring a smooth customer experience from enquiry through to delivery.
- Follow up and requote projects to achieve agreed revenue, margin and growth targets.
- Target dormant and lapsed accounts to reactivate and grow customer spend.
- Support the onboarding of new accounts and help establish ongoing trading relationships.
- Work closely with branches to ensure orders are accurate, prioritised and aligned with customer requirements.
- Build strong supplier relationships and work collaboratively to secure and grow customer business.
- Look beyond your immediate branch or customer portfolio to identify opportunities, working with the relevant local branch to maximise them.
- Support and coach branch colleagues where appropriate, sharing knowledge and helping the branch when additional support is needed.
- Build effective relationships with customers, suppliers and internal stakeholders.
What We’re Looking For
- Experience within builders' merchants, suppliers or construction is desirable but not essential.
- Demonstrates strong commercial awareness, understanding how sales, margin, customer service, and stock management contribute to business success and profitability preferred but not essential
- Full UK driving licence.
- Proven ability to grow customer accounts and identify new sales opportunities.
- Experience managing a customer portfolio and developing strong commercial relationships.
- Confident communicating with customers by phone, email and face-to-face, including site visits.
- Strong organisational skills and the ability to manage your own diary and priorities.
- Strong communication and stakeholder-management skills.
- A proactive, self-starting approach with commercial curiosity and the confidence to spot and pursue opportunities.
- Customer Service - High levels of customer satisfaction with frequently returning customers and growing live accounts
- Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
- Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics
- Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.
- Pride - You take pride in your work and are dedicated to producing top-notch results.
What’s in it for you
- Company Car / Car Allowance.
- Competitive Basic Salary.
- Performance Related Bonus.
- 34 days holiday per year.
- Retirement Savings Plan (Pension) – with Legal & General.
- Life Assurance.
- Work Perks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway.
- Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation).
- Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover.
- Refer a Friend scheme.
- Wellbeing Centre via Work Perks.
Why Choose Us?
- Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.
- Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.
- Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.
What's Next
- If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.
