Regional Technical Service Manager

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem is Hiring! Regional Technical Service Manager - Flygt Submersible Pumps

The Regional Technical Service Manager - Flygt (Submersible Pumps) is be responsible for leading service operations within an assigned region. In this role, the Regional Technical Service Manager will develop and implement plans for driving service center improvements in customer owned repairs, field services, start-ups, commissioning and preventive maintenance activities. Support the “service call center” process by providing support to our end users 24/7/365. "Company Vehicle is Assigned"

We offer a full benefits package to include Flex Time Off, health, dental, vision, investment savings plan, and other additional miscellaneous benefits. 

CORE RESPONSIBILITIES:  To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Submersible Pumps experience
• Lead service efforts regionally with focus on customer satisfaction.
• Guide the service efforts of all Flygt (and other relevant Xylem brands) OEM service facilities in the Region.
• Review and manage service metrics with regards to repair time to quote, time to repair and quality / warranty.
• Provide service and shop operational guidance to the Sales/Service branch operations in the assigned area in accordance with established company policies and procedures.
• Provide supervision and training to appropriate personnel to assure smooth, efficient and effective service operations (includes in-shop repairs, start-ups and field service).
• Interface with end-users handling service problems and start-ups either by phone or on-site visit.
• Manage equipment repairs for the region and individual service centers.
• Assist with the scheduling of equipment, resources and employees for large projects, along with reviewing all associated documents in conjunction with the local branches.
• Assist the Regional Operations Manager and Service Center Managers to streamline operational processes through the use of LEAN principles and create standards within the region.
• Participates in cross-functional teams to enhance the operation experience for Xylem customers and increase profitability, including identifying, planning, and executing opportunities for growth and expansion within region.

QUALIFICATIONS:

• Preferred - Bachelor Degree in related field or equivalent combination of education and experience
• Submersible Pump experience
• 3-5 years of experience in service and/or rental fleet management
• A minimum of 5 years of experience having led and managed a team is required
• 3-5 years’ experience in related field of pumps, pumping systems, equipment rental or construction preferred
• Green Belt certification preferred or willingness to earn one within the first 18 months
• Ability to handle multiple priorities and remain focused and organized.
• Ability to effectively communicate verbally and in writing.
• Ability to effectively delegate responsibility and manage the work activities of others
• Proficiency in Microsoft Office products and the use of computer applications.
• Ability to meet and continuously maintain authorization to operate a company vehicle.
• Knowledge of electric submersible and pumping equipment.
• M&C and Electrical Skills
• Familiarity with the service industry and the markets served (e.g. construction, mining, municipalities, industrial)

High Impact Behaviors: Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.

Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.

Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Travel Requirements: 30-60% - company vehicle is assigned

DAY IN THE LIFE:

• Ability to lift up to 50 pounds. Regularly required to sit or stand, reach, bend and move about the facility or customer job site.
• Regularly required to listen, talk to, and see employees and customers on a daily basis
• General office environment and use of phone and computer equipment.
• Travel as required to fulfill the duties listed above or as required by the Company.
• Standard weekly job hours: 40 hours

Xylem does not provide visa sponsorship for this position

Job postings will include a wide salary range, with each role's pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.