• Patients will be scheduled accurately and timely in Epic system, preferably while the patient is present in the clinic or via phone, taking into account the patient's scheduling preferences, therapist consistency, and available times. Reschedules appointments in an accurate and timely manner per patient preference and available times. Contacts patients when earlier appointments become available. Provides patients with schedule printout at the end of every evaluation (first visit), upon patient request, or when schedule changes are made.

• Greets customers in a prompt, courteous, and helpful manner upon their entry into the outpatient department.

• Checks patients in upon their entry into the Rehabilitation Services Department.  Verifies demographic and insurance data listed within Epic system.  Assures appropriate documentation is completed by patient.  Obtains copies of insurance card and places in paper chart.  Obtains necessary patient or guardian consent signatures for treatment and/or financial responsibility.

• Manages multi-line phone system, transfers calls accurately, and retrieves voice mail messages at least three (3) times per day, if not more.

• Reviews Epic worklist, schedules appropriately and ensures all benefits have been checked. Review all orders and  when necessary, place needed insurance authorization forms in chart (i.e. Ortho Net, Children's Mercy).  Initiates front office/therapist checklist in chart and identifies insurance information (visit restrictions, co-pay and treatment authorization information).

• Completes the Rehab Checklist for outpatient clinics, performing all Joint Commission and departmental duties according to the schedule outlined on the checklist.

• Faxes patient reports to physician offices (using Medical Records Printing (MRP) in Cerner)  and insurers (traditional fax) in a timely manner.

• Contacts Workman's Comp providers and/or insurance companies to secure approval for additional visits or procedures.  Determines what is necessary for securing approval and/or authorization for continued therapy visits and if the physician's office needs to call the insurer for a new pre-certification. Completes the necessary steps outlined by the insurer to secure the visits or procedures requested by the therapist.

• Orders necessary patient care or front office supplies/items through Workday when necessary and emails Director or designated Supervisor/Manager what items were ordered and the purchase requisition number.

• Reviews insurance information in Epic and ensures insurance benefits have been checked.

• Assists with ongoing Performance Improvement initiatives which may include, but not limited to: Temperature readings of freezer and hydrocollator, patient wait times for evaluations, pool chemical readings.

• May be expected to provide coverage at alternate locations to help meet critical staffing level needs, as requested by management.

• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Preferred Education and Experience

• High School Graduate

Preferred Licensure and Certification

• Valid driver's license