Release of Information Specialist, Correctional Care

We are recruiting for a mission-driven Release of Information Specialist, Correctional Care to join our team!

We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey.

Our Values

Respect | Belonging | Accountability | Transparency

Department

Denver Sheriffs

Job Summary

Under minimal supervision releases and copies medical records for outside agencies, patients, courts etc. in an established process and procedure, following state and federal laws for legal release of health information. Audits the medical record to ensure completeness and legibility. Pulls medical charts to prepare clinical lines. Files loose paperwork daily and accurately. Maintains the four-part chart accurately. Duties include release of information for medical record requests and answering customer questions via telephone. Provides administrative assistance to the Denver Sheriff Health Services Unit. Maintains a high level of Confidentiality, and a professional relationship with Denver Sheriff Health Service's staff, along with Denver Health. The Correctional Care staff provides care at either Downtown Detention Center or the Denver County Jail. These environments have a higher level of clinical acuity and environmental hazard than inpatient and ambulatory settings based on the nature of the facility. The detention centers employ a high level of security, which impacts daily working conditions, including both personal and institutional safety and clinical operations. Environmental awareness, critical thinking, and decisive, decision-making skills are required in the correctional care setting.

Essential Functions:

• Health Information Requests • Receipt and processing of health information requests on a daily basis. Including preparing medical records for various departments based on next day schedule lines. Deliver medical records to health services staff as requested. • Working with other facilities for exchange of health information. • Processes request and or releases for health information from Internal Affairs, Adult Probation, Social Security Administration, State Hospital, Correctional care facilities, patients, medical facilities, government and entities. • Responsible for the consistent, accurate disclosure of authorized protected health information while maintaining confidentiality in accordance with state, federal, HIPAA, Denver Health & Hospital policies, Denver Sheriff Department, NCCHC, and ACA regarding release of information and privacy of patient records • Reviews authorizations requested for patient information to ensure all required elements are complete. Confirm regulatory requirements are met and the requesting party authorizing the disclosure is appropriate. Processing not to exceed three business days of receipt for non-continuity of care requests. Performs timely communication to requestor if authorization is not valid, unable to process as received. Ensures the integrity of records released. • Prepares risk management and ligation releases. • Creates new charts or order charts from other locations as needed. Duties include preparing patient’s charts for copying, ensuring charts are scanned in/out to correct location in tracking system following standard procedures. (45%)
• Auditing and Document Review • Performs audits, purges shelves when charts exceed capacity. Prior to sending charts to warehouse ensure completeness. • Reviews each document for accuracy. Detects and corrects chart misfiles. • Analysis of health records. Assembled health records are analyzed for deficiencies as defined by state and federal HIM record requirements, and hospital polices. Deficiencies are tagged for completion. • Perform audits of the release of information log and completed ROI’s. (25%)
• Transferring Records • Ensure proper protocols for patient transfers are followed for continuum of care. Coordinate with Health Services Staff and Denver Sheriff’s Department to ensure proper documentation on each transfer. (20%)
• Customer Service • Provides customer-friendly assistance to patients, outside health care providers and other customers requesting medical records via various request methods (walk-in/fax/mail/kite.) Place telephone calls from/to other agencies, patients, lawyers, and other correctional care facilities. (10%)

Education:

• High School Diploma or GED Required

Work Experience:

• 1-3 years Two years of clerical experience. A combination of appropriate education and experience may be substituted for the minimum experience requirement. Required

Licenses:

Knowledge, Skills and Abilities:

• Ability to interact well with customers.
• Self motivated, multitasker, detailed oriented.
• Excellent written and verbal communication skills.
• Knowledge of terminal-digit filling systems sufficient to maintain records.
• Knowledge of release of information.
• Demonstrates knowledge and applicability in complying with State and Federal regulations, HIPPA, Denver Sheriff Department, NCCHC, and ACA regarding release of information and privacy of patient records.
• Knowledge in the applications of the following: medical record imaging, Microsoft Outlook, and Microsoft Excel.

Shift

Nights (United States of America)

Work Type

Regular

Salary

$21.00 - $25.95 / hr

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
• 100% paid parental leave up to 6 weeks
• Immediate eligibility for retirement plans with employer contribution up to 9.5%
• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
• Free RTD EcoPass (public transportation)
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Tuition reimbursement & assistance
• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
• Professional clinical advancement program & shared governance
• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

About Denver Health

Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.

As Colorado’s primary, and essential, safety-net healthcare system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.