Remote Monitoring Specialist
Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List
The Role
The Remote Monitoring Specialist provides technical support, equipment-health monitoring and reliability improvement services to customers and regional support teams across surface and underground mining operations.
The role is responsible for analysing machine data, alarms and equipment performance to identify emerging failure risks, support effective maintenance planning, improve equipment reliability and optimize machine performance. Working closely with customers, technical teams, Product Masters and the Global Productivity & Reliability Centre, the successful candidate will translate equipment-health insights into actionable recommendations that deliver measurable customer value.
Main Responsibilities
- Monitor and analyse machine data, alarms, equipment health and system performance to identify potential issues and failure risks
- Apply condition monitoring and predictive maintenance principles to detect failures before they result in unplanned downtime
- Perform technical investigations, fault diagnosis and root cause analysis on equipment-related issues
- Develop and support preventative and reliability maintenance strategies to improve machine availability and performance
- Translate data insights into practical corrective and preventative maintenance recommendations
- Conduct equipment-health audits and identify opportunities for performance improvement and cost reduction
- Monitor system connectivity, data quality and remote monitoring platform performance.
- Prepare and present equipment-health, reliability and performance reports to customers and internal stakeholders
- Provide remote technical support and troubleshooting assistance to customers, workshops and field service teams
- Liaise with Product Masters, OEM technical specialists and factory support teams to resolve technical issues and drive continuous improvement initiatives
- Support the development of knowledge-sharing material, documentation and technical training initiatives
- Experience in troubleshooting and fault finding on mobile mining equipment.
- Providing operational insights & input to Global Productivity & Reliability Centre to support the generation of more advanced algorithms
- Propose recommendations for improvements in equipment operations and operator use and provide feedback into the global knowledge bank library for continuous improvement & learning
- Support service & maintenance technicians with data related insights
- Observation of equipment & systems operation to ensure optimized performance. - Suggesting necessary improvements.
- Apply predictive analysis techniques to identify emerging equipment failures and reduce unplanned downtime.Participate in preparation and provision of feedback to customers
- Support Commercial teams with the presentation of the remote monitoring service
- Assist with validating rules for predictive models on subscribed customers within Sales Areas
- Comply with SMRT SHEQ management system and the Objectives and Targets set.
- Practice the SMRT EHS Policies, Vision, It’s Culture and ‘Commitment & Responsibility’
- Demonstrate and promote compliance with Sandvik SHEQ and EHS standards
- Comply with SMRT EHS Key Performance Indicators
- Implement, maintain and adhere to the Sandvik Mining and Rock Technology Global 24 EHS standards / EHS Plans
- Participate in safety initiatives and continuous improvement activities
- Technology Global 24 EHS standards / EHS Plans
- Reduction in Sandvik Mining and Rock Technology Lost Time Injury Frequency Rate (LTIFR)
Competencies
- Strong analytical and problem-solving capability
- Excellent communication and stakeholder management skills
- Ability to interpret technical data and convert findings into actionable recommendations
- Strong customer focus and relationship-building skills
- Ability to work independently and within cross-functional teams
- Results-oriented with a continuous improvement mindset
- High attention to detail and strong organizational skills
- Ability to present technical findings and recommendations to customers in a clear and actionable manner.Knowledge and Implementation of Standard of work procedures
- Application of work standards
- Basic business philosophy
- Business writing
- Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.
Profile Required
- Grade 12 / N3 Technical Qualification.
- Qualified Electrical or Mechanical Artisan (Red Seal) preferred.
- Diploma or Degree in Electrical, Mechanical, Mechatronics or related engineering discipline advantageous.
- 3 - 5 years relevant experience in mining equipment maintenance, reliability, condition monitoring or technical support
- 1 - 2 years' experience with mobile equipment telematics
- English proficiency
- Advanced MS Office
- Knowledge of machine operations and performance in a mining environment
- Working knowledge of reading and interpreting mechanical, hydraulic and electrical schematics and system operations
- Valid driver's licence
- Ability to work in both underground and surface mining environments
- Willingness to travel as required
- Ability to work under pressure and manage multiple priorities
- Proficient in understanding of data visualization tools
- Basic understanding of data science tools
- Self-motivated with a passion for technology, data-driven decision-making and continuous improvement
How to apply
Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers
If you have any further queries, please contact us on 0800 331 331
Applications close: 17 November 2026
We offer an interesting role in an international business environment as well as opportunities for professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers
