Remote Student Services Officer

Position Details

• Full-Time (36.75 hours per week) | Fixed term until 30 November 2027
• Higher Education Officer Level 5 | $84,599 - $93,366
• Location: Nhulunbuy – Yolngu
• View Position Description

About the Role

As the Remote Student Services Officer, you will play a vital role in supporting students undertaking placements and learning experiences across rural and remote health settings. Based in Nhulunbuy and working within a small, collaborative team, you will build strong relationships with students, healthcare providers and community stakeholders to enhance the rural student experience.

You will also be responsible for:

• Coordinating administrative support for remote student placements and teaching activities.
• Delivering high-quality customer service and support across the student lifecycle.
• Building strong partnerships with healthcare providers, academic staff and community stakeholders.
• Planning events, preparing reports and contributing to initiatives that enhance student engagement and rural workforce outcomes.

This position makes a significant contribution to the University’s strategic plan to “Changing 10 Million Lives, Every One Matters” by 2035 through supporting students to succeed in rural and remote learning environments. By delivering responsive support, fostering positive placement experiences, and connecting students with key stakeholders, the role contributes to Flinders’ Student Centric strategic driver, ensuring students are at the heart of everything we do.

About You

You are a highly organised and customer-focused professional with a passion for supporting students and contributing to positive educational outcomes. You thrive in a collaborative environment, enjoy building relationships with diverse stakeholders, and can manage competing priorities while delivering exceptional service.

To succeed in this role, you will bring:

• Experience in administration, student services, education support or a related field.
• Strong interpersonal and communication skills, with the ability to engage effectively with a wide range of stakeholders.
• Excellent organisational skills and the ability to coordinate multiple activities and priorities simultaneously.
• A proactive, adaptable approach and a commitment to delivering high-quality service and continuous improvement.

Flinders Rural and Remote Health NT

At Flinders Rural and Remote Health NT, our aim is to be a hub for innovative health research, education, and workforce development across the Northern Territory.  We engage with students, community, and stakeholders to provide critical programs, such as the Northern Territory Medical Program, Paramedicine, Rural Clinical School, and the University Department of Rural Health.

Our postgraduate education pathways (Remote Health Practice program), provides workforce development through Indigenous health and clinical skills training, and we have a community driven research program led by researchers committed to improving health outcomes. We work alongside Poche SA+NT focussing on Indigenous leadership capacity development and developing the Indigenous health workforce.  All activities are driven by our values which focus on the long-term and short-term needs of the NT community.

Life at Flinders

They say know your place. We say you've found it right here.

Flinders University was founded on the belief that learning should open minds, celebrate individuality and give people the freedom to pursue their own point of view. That spirit lives on in our community of thinkers, doers and changemakers who challenge convention, and each other, to shape what comes next.

Rising to a challenge is nothing new for Flinders. During our first 60 years, we’ve navigated revolutionary changes in social and cultural norms, and have responded to transformative economic, environmental and technological developments. Through it all, we’ve continued to deliver for our students and community, innovating in learning and research to prepare graduates for the changing world they help create.

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them.

So, why work at Flinders?

• 17% Superannuation + salary packaging options
• Flexible working arrangements
• Awarded the AHEIA Higher Education Award for Workplace Culture Excellence due to our commitment to wellbeing through our Thriving@Flinders staff wellbeing program
• Wide range of professional development activities and services, including exclusive staff study offers 
• We embrace diversity and promote equity and inclusion for all students and staff, as shown through our three SAGE Cygnet Awards.
• Recognised as a Veteran Employer of Choice 

Our Commitment to Reconciliation and Indigenous Employment

Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples.  We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.

• Please see here for our Reconciliation Action Plan 
• Please see here for our Indigenous Workforce Strategy 

Prescribed Conditions for Employment

Appointment to this role is conditional on the completion of required pre-employment checks and declarations, each of which must be satisfactory to the University.

These include:

• Flinders University will require a current completed Nationally Coordinated Criminal History Check and Gender Based Violence Declaration which is satisfactory to the University. The contract of Employment is conditional upon the receipt of these completed compliance checks. A disclosable outcome will not automatically disqualify a candidate from consideration. Each case will be assessed on its individual merits and relevance to the inherent requirements of the role.
• Staff working in a health care setting are required to be fully vaccinated against COVID-19 in line with the NT Health policy.
• Northern Territory Government legislation (the Care and Protection of Children Act 2007) now requires all individuals in child related employment or whose duties involve, or are likely to involve, contact with a child, to hold a valid 'Working with Children Clearance' (Ochre Card). This position involves child related work and is assessed as requiring a Working with Children Clearance/Ochre Card.

How to Apply and Information

• You are required to submit a CV, along with a Suitability Statement as a separate document.  This should be no more than 3 pages and address the Key Position Capabilities of the position description.
• Flinders University is committed to providing an environment where staff with disability are valued, supported and encouraged to participate fully and independently in the life of the University. If you require any reasonable adjustments to assist you in the selection process, please contact the Recruitment Team so that we can make appropriate arrangements through recruitment@flinders.edu.au or call 08 8201 2383.
• For more information regarding this position, please contact Gill Paynter

Certification

Applications to be submitted before 10.00pm:

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.

Flinders. Fearless.