Under the direct supervision of the manager and in collaboration with senior team members, the Representative, Trade Promotions performs detailed work of an analytical and customer-service nature to clients on day-to-day coupon settlement operations. Strategically handles retailer customer data with an analytical viewpoint and understands how to provide proactive and
meaningful analysis.
Responsible for growing our relationships with Inmar’s priority clients by communicating effectively and with a sales viewpoint. Work closely with the Client Service Manager on research projects, cross-training, and data analysis initiatives.
Duties include live answering of 800 lines as well as working email retailer inquiries and verification of retail businesses for payment while maintaining accurate and updated submitter information files and records.
General Accountabilities:
- Answer live 800 line calls for designated clients and handling appropriately by collecting and analyzing data in accordance with manufacturer guidelines
- Receive and respond to email requests and inquiries by collecting and analyzing data to respond and bring resolution
- Add new coupon submitters to the Submitter Master File and make appropriate payment disposition based on research and information available.
- Complete override requests (from CPG manufacturer) as requested.
- Research returned mail by utilizing all resources available and make updates/changes to database as necessary
- Interact with Clients, Retailers, Processing Plants and our 3rd Party vendors, TOG, as needed to resolve inquiries.
Misc Duties:
- Perform special projects as required to maintain assigned accounts (for example, conversions, de-conversions, research projects)
- Identify and troubleshoot client problems, educate and train clients on services and on industry in general (Retail Settlement and general industry policies and procedures)
- Research and reconcile manufacturers’ chargeback payment denials by contacting manufacturer/agent accounts receivable department
- personnel.
- Relays pertinent client account information to others such as Sales, Client Services and Senior management as needed.
- Responsible for oral and written communication on client-related matters to resolve issues, develop procedures and establish guidelines.
- Maintain comprehensive files and records for all assigned accounts including, customer information sheets, address labels, special handling instructions and correspondence.
- Ensure high data quality through regular quality checks
At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.
Eligible associates have access to:
Medical, Dental, and Vision insurance
Basic and Supplemental Life Insurance options
401(k) retirement plans with company match
Health Spending Accounts (HSA/FSA)
We also offer:
Flexible time off and 11 paid holidays
Family-building benefits, including Maternity, Adoption, and Parental Leave
Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
Wellness and Mental Health counseling services
Concierge and work/life support resources
Adoption Assistance Reimbursement
Perks and discount programs
Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.
We are an Equal Opportunity Employer, including disability/vets.
Recruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our full notice.
This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.
