POSITION SUMMARY:
The Reverse Logistics Analyst is responsible for supporting and optimizing the end-to-end reverse logistics process across retail, eCommerce, distribution, and vendor networks. This role partners cross-functionally with Merchandising, Supply Chain, Logistics, Operations, and Finance to improve return operations, reduce costs, enhance reporting accuracy, and maximize recovery value on returned merchandise.
This position develops reporting and analytics, identifies root causes impacting returns performance, and supports operational decision-making through data-driven insights. The role helps ensure reverse logistics processes align with company objectives and operational standards.
ESSENTIAL FUNCTIONS:
- Support daily reverse logistics operations to ensure KPI performance, reporting accuracy, and operational efficiency.
- Develop and maintain reporting, dashboards, and analytics related to returns performance, financial impact, recovery value, vendor compliance, and operational efficiency.
- Partner with Merchandising, Supply Chain, Store Operations, Distribution Centers, Transportation, and Finance teams to support continuous improvement initiatives within reverse logistics operations.
- Analyze returns trends and operational data to identify root causes, recommend corrective actions, and support implementation of solutions that reduce supply chain costs and improve customer experience.
- Review, validate, and reconcile invoices, vendor deductions, and financial transactions associated with reverse logistics operations.
- Prepare and present operational performance metrics, financial results, and recommendations to leadership in a clear and meaningful manner.
- Collaborate with business partners to develop strategies that maximize value recovery and disposition outcomes for returned products.
- Monitor compliance with operational procedures, service expectations, and company policies related to reverse logistics processes.
- Support projects focused on process optimization, system enhancements, automation opportunities, and scalability within reverse logistics operations.
- Use data and analytics to provide insights that support business objectives and operational improvements.
- Perform all other duties as assigned.
EXPERIENCE/QUALIFICATIONS:
- Minimum Degree Required: Bachelor's Degree in Supply Chain, Logistics, Business, Analytics, Operations, or related field preferred.
- Years of experience: 2+ years of experience in reverse logistics, supply chain operations, transportation, distribution, finance, or related analytical roles preferred.
KNOWLEDGE, SKILLS, AND ABILITY:
- Strong analytical and problem-solving skills with the ability to interpret operational and financial data.
- Advanced proficiency in Microsoft Excel; experience with reporting tools such as Power BI, Tableau, SQL, or similar analytics platforms preferred.
- Strong communication and presentation skills with the ability to work effectively across multiple teams.
- Proven ability to manage multiple priorities in a fast-paced operational environment.
- Experience with retail, omnichannel, distribution, or returns operations preferred.
TRAVEL REQUIREMENTS:
PHYSICAL REQUIREMENTS:
Regularly sits and works on a computer.
Occasionally stands and walks.
Seldom/never lifts up to 50 lbs.
INDEPENDENT JUDGEMENT:
Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
- And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
Bass Pro Shops
