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Tucson, Arizona, United States
Onsite
Recognized as an AZ Central Top Workplace, Loews Ventana Canyon Resort offers careers at a luxury resort in Tucson’s Catalina Foothills. Team members create memorable stays for guests seeking relaxation and adventure across 398 guest rooms, five dining outlets, spa, recreation, and event spaces.
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
What We’re Looking For:
A passionate and detail-oriented Room Service Captain who thrives on creating memorable in-room dining experiences. You’ll be the driving force behind seamless operations, ensuring every order is delivered with precision, warmth, and a touch of Loews elegance. In this role, you’ll lead a dynamic team, coordinate with culinary and beverage partners, and champion service standards that delight guests and elevate their stay.
Who You Are:
Service Innovator: You bring creativity and care to every guest interaction, making each experience feel personalized and exceptional
Natural Leader: You inspire and motivate your team, fostering collaboration and a positive work environment
Detail-Oriented Professional: You have an eye for quality and consistency, ensuring every tray and interaction meets Loews’ high standards
Calm Under Pressure: You handle challenges with grace, keeping operations smooth even during peak times
Flexible Team Player: You adapt to changing needs and schedules, embracing weekends and holidays as part of the hospitality rhythm
Veterans and military spouses encouraged to apply
What You’ll Do:
Oversee daily in-room dining operations, ensuring timely and accurate delivery of orders to guest rooms
Monitor food presentation, tray setup, and delivery processes to maintain Loews’ quality standards
Coordinate with kitchen, bar, and front desk teams to guarantee smooth service flow
Greet guests warmly, address inquiries or special requests, and resolve complaints professionally to ensure satisfaction
Lead, coach, and support room service servers and order takers during shifts
Assist with onboarding and training new team members; manage daily staff assignments
Conduct pre-shift meetings to share goals, menu updates, and guest preferences
Maintain inventory of room service supplies and ensure proper equipment handling
Enforce safety, sanitation, and hotel policies throughout operations
Regular attendance in conformance with standards
May be required to work varying schedules to reflect business needs
Required to attend all mandatory training sessions and meetings
Perform other duties as assigned
Your Qualifications Include:
One year in-room dining or food and beverage experience in high volume, quality hotel operation
Thorough knowledge of quality room service techniques and standards
Strong attention to detail and ability to work efficiently in a fast-paced environment
Excellent communication and interpersonal skills, with a friendly and customer-oriented attitude
Ability to lift and carry food service trays weighing 35 plus pounds
Ability to work flexible schedule to include weekends and holidays
High school diploma or equivalent preferred
Who You’ll Supervise:
Room Service Delivery Team
