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City of Westminster, England, United Kingdom
Onsite
Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
As the New Balance Run Pacer, your passion for running and fitness is an integral part of providing a premium service experience to our Run Store Consumers. Your time is spent one-on-one with the consumer and educating the staff on selling skills, product knowledge, and the brand.ESSENTIAL DUTIES & RESPONSIBILITIES
Be the in-store running expert. Share your passion, knowledge, and experience with customers to help them find the perfect gear for their running goals.
Deliver an exceptional customer experience by guiding runners through the entire journey, from entry to purchase, ensuring they leave inspired and informed.
Drive performance and sales by achieving KPI’s and boosting the running category through personalized recommendations and product expertise.
Elevate running knowledge within the store by partnering with the Training Champion to educate and inspire the team on running products, trends, and best practices.
Actively stay up to date on running trends and maintain strong knowledge of competitor running products to provide informed advice and insights.
Engage with the local running community – participate in races, organize store runs, and build authentic connections with runners in your area.
Provide on-site support at New Balance sponsored running events, representing the brand and engaging with runners to create memorable experiences.
Maintain a premium store environment by following visual and operational standards that reflect the New Balance brand.
Support daily store operations, including opening and closing procedures, and assist the management team with additional tasks as needed.
Champion health, safety, and compliance by adhering to company policies and environmental standards.
JOB REQUIREMENTS
Strong passion for running and an active runner lifestyle (regular training, participation in races, and community involvement).
In-depth knowledge of running products and technologies, with the ability to compare and explain differences between brands and competitors.
Commitment to staying up to date on running trends, innovations, and performance gear.
Ability to share running expertise and educate both customers and store team members.
Excellent customer service and communication skills to create an engaging and informative experience.
Team spirit and willingness to collaborate with the Training Champion to elevate running knowledge in-store.
Availability for flexible working hours, including weekends, holidays, and occasional support at New Balance sponsored running events.
ADDITIONAL BENEFITS:
Competitive compensation
Potential to earn more through our Retail Bonus Scheme
Great development opportunities
Inclusive working environments across all our European locations
Generous staff discount
Project involvement across our European region
Flexible uniform package
Flexible Work Schedule
For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while providing high levels of flexibility to associates. North American office-based associates are expected to come into the office on Wednesdays, with other occasional in-office days for in-person meetings and events as needed. Our offices are fully open and amenities are available across our North American office locations.
Equal Opportunity Employer
New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.
