Safety & Security Manager Department Head

• High school diploma or GED; 4 years' experience in the security/loss prevention or related professional area.     

OR    

• 2-year degree from an accredited university in Criminal Justice or related major; 2 years' experience in the security/loss prevention or related professional area.    

CORE WORK ACTIVITIES  

Managing Security/Loss Prevention Operations 

• Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.   

• Conducts hazard and risk assessments at the property to include quarterly Occupational Safety and Health Administration (OSHA)/SAFETY audits, incident tracking, and the hazard abatement process.   

• Develops detailed shut down procedures for the property to ensure that all areas are secured at the appropriate times.   

• Complies with applicable laws and safety regulations.   

• Follow proper key control guidelines in loss prevention and in the property.   

• Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.   

• Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.   

• Follows process for the protection of owners/guests and associates.   

• Follows up on all unusual activities in and around the property that would impair the well being of owners/guests and associates.   

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.   

• Implements action plans to monitor and control risk.   

• Monitors all unusual activities in and around the property that would impair the wellbeing of owners/guests and associates.   

• Manages all loss prevention operations to include but not limited to patrol process, emergency response, investigations (e.g., initial - follow up) for all owner/guest and associate related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.   

• Manages and guides the efforts of the Accident Prevention Committee.   

• Manages first aid program for owners/guests and associates.   

• Manages the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.   

• Communicates the importance of safety procedures, detailing procedure codes, ensuring associates understanding of safety codes, monitoring processes and procedures related to safety.   

• Analyzes information and evaluating results to choose the best solution and solve problems.   

• Develops liaison with local law enforcement and emergency services.   

• Informs and/or updates the executives and peers on relevant information in a timely manner.   

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.   

• Performs other duties, as assigned, to meet business needs.     

Leading Security/Loss Prevention Teams 

• Communicates critical information to Loss Prevention officers based on knowledge gained at leadership meetings.   

• Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.   

• Encourages and builds mutual trust, respect, and cooperation among team members.   

• Identifies the developmental needs of others and coaching, mentoring or otherwise helping others to improve their knowledge or skills.   

• Provides an open-door policy.   Utilizes interpersonal and communication skills to lead, influence, and encourage others; demonstrates honesty/integrity; leads by example.   

• Serves as a role model to demonstrate appropriate behaviors.    

Providing Exceptional Customer Service 

• Meets quality standards and customer expectations on a daily basis.   

• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.   

• Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.   

• Provides services that are above and beyond for customer satisfaction and retention. 

Conducting Human Resources Activities  

• Participates in interviewing and hiring of team members with the appropriate skills.   

• Uses all available on the job training tools to train new associates and provide follow-up training as necessary.   

• Communicates performance expectations in accordance with job descriptions for each position.   

• Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.   

• Ensures associates understand Company, Resort and Departmental expectations and parameters.   

• Ensures associates are cross trained to support successful daily operations.   

• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.   

• Schedules associates to business demands and tracks associate time and attendance.   

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.   

• Observes service behaviors of associates and provides feedback to individuals.   

• Ensures associate recognition is taking place on all shifts.   

• Solicits associate feedback, utilizes an open-door policy, and reviews associate satisfaction results to identify and address associate problems or concerns.   

• Participates in associate progressive discipline procedures.   

• Reviews associate satisfaction results. 

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